Front Office Representative - Mirror Lake Internal Medicine (Days)

About the role

Patients' first and last point of contact in the office, responsible for check-in and check-out duties, entering charges, collecting deductibles and coinsurances, posting payments, scheduling follow up appointments, answering telephone, registering new patients, and making appointments. Able to multi-task while maintaining a high level of customer service and accuracy. Communicates proactively and assists patients with questions and requests as necessary.

Qualifications

• High School Diploma or GED
• No prior work experience required
• One year of customer service experience preferred
• Experience in a Healthcare setting preferred

Skills

• Excellent public relations skills
• Pleasant, professional demeanor when dealing with the public even irate or abusive individuals
• Ability to communicate effectively and maintain good relations with coworkers, Tanner Medical Group, medical staff, patients, families, and third-party payers
• Ability to make independent decisions, displaying emotional maturity and using sound judgement
• Ability to work in fast-paced environment with frequent interruptions
• Ability to work effectively in high-stress situations
• Ability to interact and work well as a part of a team-oriented environment
• Ability to organize for maximum time utilization, productivity, and smooth patient flow
• Proficient use of computer equipment
• Ability to read and write legibly with spelling accuracy
• Ability to organize, analyze and prioritize work
• Professional appearance
• Detail oriented
• Ability to switch-task
• Must possess initiative and drive to a project from beginning to a successful completion