Front Office Representative - Rheumatology Specialist (Days)

About the role

Patients' first and last point of contact in the office, responsible for check-in and check-out duties. These may include registering new and established patients, answering phones, making appointments, collecting copays, deductibles, and coinsurances, posting payments, and verifying insurance. Able to multitask while maintaining a high level of customer service and accuracy. Communicates proactively and assists patients with questions and requests as necessary.

Responsibilities

• Register new and established patients
• Answer phones and schedule appointments
• Collect copays, deductibles, and coinsurances
• Post payments and verify insurance
• Maintain high levels of customer service and accuracy while multitasking
• Proactively communicate and assist patients with questions and requests

Requirements

• High School Diploma or GED
• One year of customer service experience preferred
• Experience in a healthcare setting preferred
• Excellent public relations skills
• Pleasant, professional demeanor when dealing with the public, including irate or abusive individuals
• Ability to communicate effectively and maintain good relations with coworkers, medical staff, patients, families, and third-party payers
• Ability to make independent decisions, displaying emotional maturity and sound judgment
• Ability to work in a fast-paced environment with frequent interruptions
• Ability to work effectively in high-stress situations
• Ability to interact and work well in a team-oriented environment
• Ability to organize for maximum time utilization, productivity, and smooth patient flow
• Proficient use of computer equipment
• Ability to read and write legibly with spelling accuracy
• Ability to organize, analyze, and prioritize work
• Professional appearance
• Detail-oriented
• Ability to switch-task
• Must possess initiative and drive to complete projects successfully