Jobs · Administrative · Arizona

Front Office Representative

Southwest Behavioral & Health Services · Flagstaff, AZ · 3 wk ago
On-siteAdministrative$18.35/hrFull-time
We need to output HTML fragment with sections: About the role? Actually we have sections: maybe "About the role" is not present; we have "Job Preview At a Glance" which is a summary; we can treat as "About the role". Use

for section headings. Use
  • for any list of duties/requirements/benefits. Use

    for prose. We must not repeat job title as heading. No Job ID. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions. Also remove the EEO statement and drug-free workplace etc. Also remove the "Please note this job description is not designed..." etc. We need to preserve all substantive information: mission statement, description, job preview, duties & responsibilities, requirements, benefits, about SB&H (mission, values). Also location & schedule, pay. We need sections: maybe "About the role" (job preview), "Responsibilities", "Requirements", "Benefits", "About SB&H". Also "Location & Schedule" and "Pay" could be separate sections if they have content. According to rules: include a section ONLY when posting has real, specific content for it. So we have location & schedule: "Work schedule-Monday through Friday 8am-5pm with an hour of unpaid lunch and rotating Saturday 7am-9am." That's specific. Pay: "$18.35/hr." That's specific. So we should include sections for Schedule and Pay. But we also have "About SB&H" which is substantive. We must not create sections with filler like "commensurate with experience". Not present. We need to use

    for each section heading. Use
    • for any list of duties/requirements/benefits. For duties & responsibilities we have many bullet-like sentences; we can turn them into
      • . Same for requirements. Benefits also list. Prose: mission statement, job preview paragraph, about SB&H paragraph(s). Also maybe location & schedule and pay can be

        . We must not include duplicated lines. Ensure we don't include EEO etc. Let's extract content: Mission statement: “Delivering compassionate care to enhance lives and improve communities”. Also later: "We believe in the power of Empowered Belonging — a culture where every individual’s unique perspectives, backgrounds, and experiences are welcomed and valued." etc. That's part of About SB&H. Job Preview At a Glance: "A Front Office Representative is responsible for performing front office duties including patient care activities, front office check-in and check-out, scheduling, verifying medical insurance, and scheduling and confirming appointments. This position reports to a Front Office Supervisor." Location & Schedule: "Work schedule-Monday through Friday 8am-5pm with an hour of unpaid lunch and rotating Saturday 7am-9am." Pay: "Pay: $18.35/hr." Duties & Responsibilities list: - Establishes, updates and maintains all client databases and scheduling of consumer appointments. - Coordinates transportation as clinically necessary/appropriate. - Processes medication issues and prior authorizations. - Processes and monitors lab results. - Schedules medication, counseling, and intake appointment. - Completes intake referrals and screening. - Answers all incoming phone calls by third ring. - Confirms/updates consumer contact information. - Verifies consumer eligibility/enrollment prior to appointment: AHCCCS, RBHA/agency, Limited Income Subsidy, Medicare Part D. - Collects client fees/copay. - May be expected to work at various SBH locations as required Requirements list: - High School Diploma or G.E.D required - Completion of a Medical Assistant training program highly preferred. - Medical Assistant Certification preferred - 1-2 years of experience in a medical or behavioral health background preferred - Requires prior clerical experience, preferably in a behavioral health setting (Consideration given for course work in lieu of part of the experience requirements) - Bilingual (English/Spanish) preferred Benefits list: - 3.3 weeks of PTO your 1st year of employment, with increased accruals after continued service! - 10 paid holidays - Low-cost medical, dental and vision insurance, short-term/long-term disability and life insurance for employees - We will help you save for retirement – 40% company match up to a 10% deferral into your SB&H retirement account! - Career Development – Benefit from our culture of internal promotion! - We help you with your higher education goals – Reduce your tuition costs with our tuition reimbursement program & discount degree programs! - Employee Assistance Program, Health & Wellness and much more! About SB&H paragraph(s): "Southwest Behavioral & Health Services is a large and growing, non-profit community-based provider of behavioral health services with locations throughout the Phoenix metropolitan area, rural Maricopa County, Gila, Pinal, Mohave, Coconino, and Yavapai Counties. We are a well-established voice in the community with more than 115 sites, over one thousand employees, and 40 years’ experience. At Southwest Behavioral & Health Services, we believe in the power of Empowered Belonging — a culture where every individual’s unique perspectives, backgrounds, and experiences are welcomed and valued. We’re committed to creating a workplace where unique perspectives are valued, personal journeys are respected, and every individual is empowered to bring their whole self to a shared mission of delivering compassionate, life-changing services to the communities we serve. Through Our Empowered Belonging Program, We’re Committed To Voice & Visibility — ensuring every team member’s ideas, experiences, and contributions are recognized and heard.Fair Access — fostering openness and fairness in opportunities for growth, leadership, and advancement, while honoring the different journeys people take.Culture of Connection — building authentic, meaningful relationships across backgrounds, roles, and experiences, knowing that fresh perspectives strengthen our work.Learning & Growth — providing opportunities for ongoing development, empathy, and leadership that reflect the many experiences within our teams.Wellbeing & Safety — prioritizing the mental, emotional, and psychological safety of every person, recognizing that belonging means something different to each of us. Where everyone belongs. Where everyone leads. Join us in shaping a community where your difference makes a difference, and your impact is real. To learn about Southwest Behavioral & Health Services mission, values and services please review our website at https://www.sbhservices.org/" We should keep the URL as is. We need to remove duplicated lines: there is some duplication of mission statement earlier; we can keep one. We need to remove the "SB&H is a drug-free workplace, drug screening required." and EEO statements. Now construct HTML. Structure:

        About the role

        ... mission statement? Actually "About the role" could contain the job preview and mission statement. We'll include mission statement as part of that.

        “Delivering compassionate care to enhance lives and improve communities”. We are seeking someone who enjoys coordinating with people, organized and excellent communication skills. Does this describe you? If so, you may be the person we are looking for to join our dynamic Flagstaff team!

        Then job preview paragraph: "A Front Office Representative is responsible for performing front office duties including patient care activities, front office check-in and check-out, scheduling, verifying medical insurance, and scheduling and confirming appointments. This position reports to a Front Office Supervisor." Alternatively we could combine. Then

        Location & Schedule

        Work schedule-Monday through Friday 8am-5pm with an hour of unpaid lunch and rotating Saturday 7am-9am.

        Pay

        $18.35/hr.

        Responsibilities

        • Establishes, updates and maintains all client databases and scheduling of consumer appointments.
        • Coordinates transportation as clinically necessary/appropriate.
        • Processes medication issues and prior authorizations.
        • Processes and monitors lab results.
        • Schedules medication, counseling, and intake appointment.
        • Completes intake referrals and screening.
        • Answers all incoming phone calls by third ring.
        • Confirms/updates consumer contact information.
        • Verifies consumer eligibility/enrollment prior to appointment: AHCCCS, RBHA/agency, Limited Income Subsidy, Medicare Part D.
        • Collects client fees/copay.
        • May be expected to work at various SBH locations as required.

        Requirements

        • High School Diploma or G.E.D required
        • Completion of a Medical Assistant training program highly preferred.
        • Medical Assistant Certification preferred
        • 1-2 years of experience in a medical or behavioral health background preferred
        • Requires prior clerical experience, preferably in a behavioral health setting (Consideration given for course work in lieu of part of the experience requirements)
        • Bilingual (English/Spanish) preferred

        Benefits

        • 3.3 weeks of PTO your 1st year of employment, with increased accruals after continued service!
        • 10 paid holidays
        • Low-cost medical, dental and vision insurance, short-term/long-term disability and life insurance for employees
        • We will help you save for retirement – 40% company match up to a 10% deferral into your SB&H retirement account!
        • Career Development – Benefit from our culture of internal promotion!
        • We help you with your higher education goals – Reduce your tuition costs with our tuition reimbursement program & discount degree programs!
        • Employee Assistance Program, Health & Wellness and much more!

        About SB&H

        Southwest Behavioral & Health Services is a large and growing, non-profit community-based provider of behavioral health services with locations throughout the Phoenix metropolitan area, rural Maricopa County, Gila, Pinal, Mohave, Coconino, and Yavapai Counties. We are a well-established voice in the community with more than 115 sites, over one thousand employees, and 40 years’ experience. At Southwest Behavioral & Health Services, we believe in the power of Empowered Belonging — a culture where every individual’s unique perspectives, backgrounds, and experiences are welcomed and valued. We’re committed to creating a workplace where unique perspectives are valued, personal journeys are respected, and every individual is empowered to bring their whole self to a shared mission of delivering compassionate, life-changing services to the communities we serve. Through Our Empowered Belonging Program, We’re Committed To Voice & Visibility — ensuring every team member’s ideas, experiences, and contributions are recognized and heard.Fair Access — fostering openness and fairness in opportunities for growth, leadership, and advancement, while honoring the different journeys people take.Culture of Connection — building authentic, meaningful relationships across backgrounds, roles, and experiences, knowing that fresh perspectives strengthen our work.Learning & Growth — providing opportunities for ongoing development, empathy, and leadership that reflect the many experiences within our teams.Wellbeing & Safety — prioritizing the mental, emotional, and psychological safety of every person, recognizing that belonging means something different to each of us. Where everyone belongs. Where everyone leads. Join us in shaping a community where your difference makes a difference, and your impact is real. To learn about Southwest Behavioral & Health Services mission, values and services please review our website at https://www.sbhservices.org/

        We need to ensure no extra blank lines? It's fine. Check for any boilerplate left: we removed EEO, drug-free workplace, etc. Also removed "Please note this job description is not designed..." etc. Check for duplicated lines: we have mission statement

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