Front Office Representative

Behavioral Health Office Representative

Status: PRN (as needed basis and not a fixed amount of hours)
Facility: Behavioral Health Outpatient Sites
Location: Various behavioral health sites in Pasco and surrounding counties, Florida
Shift: Hours will vary between 7:30 AM – 7:30 PM

Responsibilities

• Obtains and updates patient information
• Schedules patient appointments and assists with patient inquiries; may arrange for additional services
• Collections and posts payments, and assists with patient billing questions
• Ensures completion of all encounter documentation prior to check out
• Accepts transfers from other facilities according to established guidelines.
• Schedules patients with appropriate provider, answers phones and responds within time frames defined by departmental guidelines.
• Obtains complete and accurate patient registration information according to department standards.
• Reviews and confirms all registration information is accurate at each appointment and makes any required updates.
• Consistently reviews cancellation, displaced patients, and appointment requests worklist throughout the day.
• Reviews daily schedules for availability and coordinates with onsite supervisor to ensure providers' schedules are at capacity.
• Greets, registers and checks in patients

Requirements

• High School or Equivalent
• 1 year – Office Related
• Customer service, interpersonal, critical thinking
• Written and verbal communication
• Works independently and with a team
• Organization, administrative and clerical skills

Benefits

BayCare Offers a Competitive Total Reward Package Including Benefits (Health, Dental, Vision)

Paid time off

Tuition reimbursement

401K reimbursement

Yearly performance appraisals and team award bonus

Community discounts and more

Qualifications

• Level II screening through the Florida Care Provider Background Screening Clearinghouse, managed by the Agency for Health Care Administration (AHCA)

Skills

• None specified

Benefits

This position requires Level II screening through the Florida Care Provider Background Screening Clearinghouse, managed by the Agency for Health Care Administration (AHCA).