Front Office Representative

About the role

Southwest Behavioral and Health Services is seeking a dedicated and empathetic Front Office Rep who can help us fulfill our mission. "Delivering compassionate care to enhance lives and improve communities."

Responsibilities

• Establishes, updates and maintains all client databases and scheduling of consumer appointments.
• Captures and updates consumer contact information.
• Verifies consumer eligibility/enrollment prior to appointment: AHCCCS, RBHA/agency, Limited Income Subsidy, Medicare Part D.
• Processes medication issues and prior authorizations.
• Schedules medication, counseling, and intake appointment.
• Completes intake referrals and screening.
• Answers all incoming phone calls by third ring.
• Confirms/updates consumer contact information.
• Processes and monitors lab results.
• May be expected to work at various SBH locations as required.

Requirements

• High School Diploma or G.E.D required.
• Completion of a Medical Assistant training program highly preferred.
• Medical Assistant Certification preferred.
• 1-2 years of experience in a medical or behavioral health background preferred.
• Prior clerical experience, preferably in a behavioral health setting (Consideration given for course work in lieu of part of the experience requirements).
• Bilingual (English/Spanish) preferred.

Benefits

• 3.3 weeks of PTO your 1st year of employment, with increased accruals after continued service!
• 10 paid holidays
• Low-cost medical, dental and vision insurance, short-term/long-term disability and life insurance for employees
• We will help you save for retirement – 40% company match up to a 10% deferral into your SB&H retirement account!
• Career Development – Benefit from our culture of internal promotion!
• We help you with your higher education goals – Reduce your tuition costs with our tuition reimbursement program & discount degree programs!
• Employee Assistance Program, Health & Wellness and much more!

About SB&H

Southwest Behavioral & Health Services is a large and growing, non-profit community-based provider of behavioral health services with locations throughout the Phoenix metropolitan area, rural Maricopa County, Gila, Pinal, Mohave, Coconino, and Yavapai Counties. We are a well-established voice in the community with more than 115 sites, over one thousand employees, and 40 years’ experience. At Southwest Behavioral & Health Services, we believe in the power of Empowered Belonging — a culture where every individual’s unique perspectives, backgrounds, and experiences are welcomed and valued. We’re committed to creating a workplace where unique perspectives are valued, personal journeys are respected, and every individual is empowered to bring their whole self to a shared mission of delivering compassionate, life-changing services to the communities we serve. Through Our Empowered Belonging Program, We’re Committed To Voice & Visibility — ensuring every team member’s ideas, experiences, and contributions are recognized and heard. Fair Access — fostering openness and fairness in opportunities for growth, leadership, and advancement, while honoring the different journeys people take. Culture of Connection — building authentic, meaningful relationships across backgrounds, roles, and experiences, knowing that fresh perspectives strengthen our work. Learning & Growth — providing opportunities for ongoing development, empathy, and leadership that reflect the many experiences within our teams. Wellbeing & Safety — prioritizing the mental, emotional, and psychological safety of every person, recognizing that belonging means something different to each of us. Where everyone belongs. Where everyone leads. Join us in shaping a community where your difference makes a difference, and your impact is real.

Pay

$15.51/hr.

Schedule

Monday through Friday, schedule can vary depending on business needs.