Front Office Receptionist PRN - Skokie, IL

Job Summary

The Front Office Receptionist will be responsible for accurate and timely patient registration utilizing medical systems. This individual will utilize facility medical necessity tool to verify appropriate patient insurance coverage. This work will need to be performed according to established policies and procedures.

Essential Duties and Responsibilities

• Welcome patients and visitors by greeting them in person or on the telephone, answering or referring inquiries
• Note patient arrival in Practice Management System (EMR)
• Identifies patients by date of birth and name in computer system and creates new account if patient is not in the system
• Prepares necessary patient paperwork prior to patient's appointment
• Calls "No Show" appointments to reschedule, makes appropriate notations in Practice Management System and sends letters to patients when necessary
• Optimizes patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone and comforts patients by anticipating their anxieties and answering their questions
• Helps in emergency situations by quickly responding to patients in distress by using good reasoning and judgment
• Reviews Practice Management System (EMR) for information that needs to be updated. Works with patients to obtain updated information and accurately enters information in Practice Management System (EMR)
• Identifies payer sources, verifies insurance eligibility, financial status and assigns correct payor type. Verifies if prior authorization from insurance is required; notifies Billing Department, if required
• Keeps the reception area clean and organized
• Obtains revenue by recording and updating financial information, recording and collecting patient copays and/or balances at check in/out
• Protects patients' rights by maintaining confidentiality of personal and financial information
• Maintains operations by following policies and procedures, and reports changes as needed
• Routinely demonstrates superior customer service skills
• Answers the telephone in a timely and polite manner
• Communicates with patients, visitors, providers, and team members in a courteous, professional, cooperative and mature manner

Requirements

• High School Diploma required; Associates Degree preferred
• 1 year customer service experience in health care office preferred
• Bi-lingual in Spanish and English, preferred

Benefits

• Competitive Pay - Attractive compensation to reward your hard work
• QualDerm Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.