Receptionist PRN

Responsibilities

• Messes and greets all new residents to facility; explains and orients residents to facility services such as telephone, cable, dietary preferences, laundry and activities.
• Solves customer requests, questions and complaints; provides information to improve customer service.
• Serves as liaison between residents and other departments.
• Counsels inquiries on customer satisfaction; reports information using recommended tools and forms.
• Identifies, researches and resolves customer concerns; reports trends to Quality Assurance Committee.
• Follows up on customer inquiries not immediately resolved.
• Coordination discharge planning with resident, family, rehab, nursing, referrals to agencies.
• Arranges for consults for residents annually or as needed.
• Serves as role model to foster superb customer service.
• Assists the center in ensuring adherence to Federal and State regulations including participating in survey process and the correction of deficiencies.
• Completes clerical work for administrative and facility personnel;
• Opens, delivers, and forwards mail;
• Transcribes materials;
• Records appointments and meetings for administrative staff;
• Filings necessary documents;
• Answers telephone and directs caller to correct station;
• Refers to nursing home directory to ascertain station number of persons requested;
• Takes messages for staff members;
• Answers questions of callers according to nursing home policy;
• Answers routine correspondence.
• Alerts specified individuals and agencies in case of emergencies;
• Assembles material for reports and questionnaires.
• Announces notifications over public address system.
• Updates resident directory including resident’s names, room locations, and telephone extensions.
• Arranges for service of office equipment.
• Other duties, responsibilities and activities as assigned by supervisor- petty cash, AR/collections, resident trust fund, petty cash, renewals, and other.
• Supports business office functions as needed;
• Receives payments for services rendered and records amount received;
• Distributes petty cash and makes change;
• Presents receipts for monies received.
• Passes out and collects employment applications.

Qualifications

• High school Diploma required.
• Proficiency with Microsoft office: Word, Excel and Outlook.
• Possess effective communication skills to maintain positive relationship with residents, families, staff, physicians, consultants, providers, and governmental agencies, their representatives and the community.