Front Office Receptionist-Float

Responsibilities

• Provides administrative and reception support across multiple clinic locations.
• Serves as the initial interface for patients.
• Creates a welcoming environment in the patient waiting area.
• Ensures patient information and demographics are entered quickly and correctly.
• Provides accurate and professional telephone support for incoming calls.
• Handles various administrative tasks such as collecting insurance information and patient demographics, collecting patient payment, data entry, document scanning, patient follow-up calls, answering phones, and scheduling.
• Works as part of the Call Center team to ensure all phone inquiries regarding patient matters are received and followed up within a timely manner.
• Intercepts and routes incoming calls, takes messages as necessary or directs callers to the appropriate voice mail box, and schedules patient appointments over the phone.
• Acts as the company's first point of contact with the public and represents the company in a professional and courteous manner at all times.

Requirements

• No supervisory responsibilities.
• Major duties & responsibilities include answering incoming calls, checks and follow ups on voicemail messages, maintaining and updating patient demographics, scheduling patient appointments, assisting with patient registration and patient check-out as needed, and assisting with other related clerical duties and other miscellaneous duties as deemed necessary.

Qualifications, Education, Experience

• Requires High School Diploma or equivalent.
• Requires 1-2 years in administrative experience.

Physical/Mental Demands

• Work requires the ability to lift objects weighing up to 20 pounds.
• Work requires ability to sit +/- 90% of the time.
• Work requires ability to stoop and bend, to reach, and grab with arms and hands; manual dexterity and to communicate with others.
• Work requires the ability to hear, understand, and distinguish speech and/or other sounds.
• Work requires proofreading and checking documents for accuracy.
• Work requires ability to use a keyboard and visualize a computer monitor to enter and transform words or data.
• Specific vision abilities required include close vision and the ability to adjust focus.
• OSHA personal exposure risk category I & II Airborne personal exposure risk category I (Possible exposure of the healthcare worker to patients capable of transmitting M. tuberculosis).
• Universal precautions will be adhered to at all times.

Language Skills

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence and reports.
• Ability to effectively present information in one-on-one and small group situations to patients, visitors, and other employees of the organization.

Mathematical Skills

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent.

Reasoning Ability

• The ability to apply general rules to specific problems to produce answers that make sense.
• The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events) and to convey the information to others.

Cultural Expectations

• Understands Christ Health Center Mission Statement and Values.
• Consistently displays Christ Health Center’s Mission on a daily basis.
• Treats patients, visitors and co-workers with love and respect.