Front Office Receptionist

This position can be full time or part time depending on the employee's needs.

Summary

Performs a range of basic office support activities for the clinic, such as answering phones and directing calls, greeting and directing patients and visitors, answering questions and performing routine clerical, data entry, file maintenance and word processing work as assigned. Bilingual English/Spanish required.

Pay

$19.50 - $21.65 DOE. Employees can earn up to $520 in quarterly bonuses.

Requirements

• High school diploma or GED
• Computer skills and familiarity with Microsoft programs
• 6 months experience working in a medical or behavioral health clinic preferred

Skills and Abilities

• Ability to understand and follow specific instructions and procedures
• Ability to prepare and print routine correspondence, labels, and/or other basic written material
• Skill in the use of operating basic office equipment
• Receptionist skills
• Ability to maintain calendars and schedule appointments
• Records maintenance skills
• Word processing and/or data entry skills

Responsibilities

• Answers telephones, routes calls, takes messages, and provides general information; greets and directs visitors and patients; and answers routine inquiries
• Processes incoming mail; distributes correspondence and other material to clinic staff
• Performs a variety of routine clerical assignments as appropriate to the position; may operate a personal computer to draft basic correspondence, enter data, and print letters, labels, reports, and/or other materials
• Copies and/or duplicates materials as requested; may prepare and transmit facsimiles for clinic staff
• Establishes, maintains, processes, and/or updates files, records, and/or other documents
• May perform specialized services of a routine clerical nature in strict accordance with established procedural guidelines, as appropriate to the position
• May run various routine errands, as required, for the clinic
• Prepares patient charts for appointments
• Maintains chart-filing system
• Assembles charts per chart organization requirements
• Files all lab, x-ray, specialist, pharmacy, and hospital reports according to chart organization format
• Files and retrieves medical records
• Records data on “No-Shows, Reschedules, and Cancellations”
• Notifies appropriate provider and executes any necessary action
• Calls patients to remind them of scheduled appointments the day prior
• Schedules clinic appointments both by phone and in person
• Accommodates unscheduled (walk-in) patients as appropriate; consulting with provider and/or Nurse Supervisor as necessary
• Checks patients in for appointments
• Updates patient information as needed
• Verifies patient documentation regarding notices, insurance, and financial information
• Receives payments and enters payments in the computerized billing system
• Enters daily patient encounters in the computer
• Provides translation/interpretation as needed (if applicable)
• Processes daily reports as required
• Makes bank deposits as necessary
• Performs miscellaneous job-related duties as assigned

Other Responsibilities

• Participates in Family Health Services' safety culture by continuously developing and maintaining a safe working environment, completing all training requirements, and adhering to all written and verbal safety instructions
• Ensures accurate documenting and billing practices in compliance with FHS, state, and federal regulations; participates in compliance trainings and reports any concerns or activities that may violate standards
• Completes annual training on the FHS Medicare Compliance Plan and Standards of Conduct, and signs a Conflict of Interest Statement at hire and annually thereafter
• Actively participates as a PCMH (Patient Centered Medical Home) team member to meet the highest standards of patient care
• Reads and understands all operational, safety, and environmental requirements pertaining to the job

Working Conditions

Work is normally performed in a typical interior/office work environment. No or very limited physical effort required. No or very limited exposure to physical risk.