Front Office Receptionist

About The Role

As the Front Desk Receptionist, you will be the first point of contact for patients, creating a warm and welcoming experience while managing essential administrative duties. Key responsibilities include checking patients in and out, scheduling appointments, answering phone calls, processing point-of-service collections, and supporting daily front desk operations. You will also be responsible for maintaining a clean and organized reception area.

Responsibilities

• Greet and check in patients; ensure timely patient flow.
• Manage multiple phone lines and scheduling systems.
• Receive referrals and contact patients for scheduling.
• Provide patients with visit information, estimated charges, and required documentation.
• Verify patient ID and insurance; assist with forms and billing questions.
• Collect and record payments (copays, co-insurance, deductibles, and balances).
• Schedule, reschedule, and confirm appointments.
• Maintain accurate and up-to-date patient records and demographics.
• Keep reception and waiting areas clean, organized, and sanitized.
• Absorb and respond to patients in distress and monitor the waiting area for safety.
• Contribute to team efforts by performing additional tasks, as requested.

Qualifications

• A high school diploma or GED is required; prior experience is preferred but not required.
• Strong communication, active listening, and time management skills are essential.
• You should be highly organized, detail-oriented, and capable of managing multiple priorities.
• Customer service skills with proficiency in office software (e.g., MS Office, Teams) and scheduling systems are required.

Behavioral Expectations

• Demonstrate a positive attitude, compassionate care, professionalism, confidentiality, accuracy, and teamwork.
• Be able to remain focused for extended periods and manage multiple tasks efficiently.
• Work independently or as part of a team, adapt to change, and maintain a professional appearance and demeanor.

Work Environment & Physical Expectations

• This is an on-site, clinical office setting.
• The schedule is Monday–Friday, daytime, with occasional after-hours meetings.
• Ability to sit for extended periods, move throughout the office as needed, and perform light lifting is required.
• Manual dexterity is needed for frequent computer and phone use.