Front Office Receptionist

Work hours may vary between Monday - Friday 8:00am - 8:00pm, 30 - 40 hours per week. Occasional Saturday work may be required.

About the role

Community Health Center of Central Wyoming (CHCCW) is seeking Front Office Receptionists (Patient Support Specialists) to act as a liaison between providers and patients. This role requires courtesy, cooperation, and the ability to manage multiple detailed tasks despite frequent interruptions. Attention to detail, initiative, and strong interpersonal skills are essential.

Responsibilities

• Greet patients and update information in the Electronic Health Record (EHR).
• Schedule follow-up appointments and collect appropriate co-pays.
• Educate patients about CHCCW programs, including Lab, Radiology, Pharmacy, Case Management, Behavioral Health, Family Medicine, Pediatrics, and Quick Care.
• Verify insurance and review/update patient documents and registrations.
• Use a multi-line phone system to ensure a positive patient experience.
• Handle difficult patients and relatives with tolerance and compassion, especially those with special healthcare needs.
• Maintain strict confidentiality of all patient information.
• Recognize medical emergencies, alert appropriate personnel, and assist healthcare providers when needed.
• Demonstrate diplomacy and professionalism in challenging situations while treating patients, providers, and staff with dignity and respect.

Requirements

• Proficiency in both English and Spanish is an advantage.
• Successful completion of substance abuse testing as a condition of employment.

Schedule

• Monday - Friday, 8:00am - 8:00pm (30 - 40 hours per week).
• Occasional Saturdays may be required.