Front Office Receptionist

About the role

Master multitasker. Memory Maker. No two days are the same: delight, problem‑solve, and make the day for our incredible guests. You thrive in a fast‑paced and dynamic environment, responsible for efficiently handling guest check‑in and check‑out processes including room credits, keys, guest‑issue resolution and special requests. Support the Guest Services and the Front Office team with financial and service‑related tasks to create unique and meaningful experiences for guests who can’t wait to return.

Where you’ll work: Consistently ranked among the best small resorts in the world, Salish Lodge & Spa overlooks the 268‑foot Snoqualmie Falls. The iconic Pacific Northwest lodge features a world‑renowned spa, two restaurants, an award‑winning wine list, and a variety of nearby recreational activities. It is located 30 minutes east of downtown Seattle and within 40 minutes of Seattle‑Tacoma International Airport.

Responsibilities

• Possess a working knowledge of the front desk, efficiently handling the check‑in and checkout processes according to hotel procedures and standards.
• Be knowledgeable and proficient with the property management system.
• Operate the PBX and radio paging system according to procedures.
• Establish appropriate credit at time of guest check‑in; issue room keys and familiarize guests with the services and areas of the property.
• Manage guest issues effectively, keeping in mind both the guest’s needs and business objectives.
• Use discretion and professionalism in resolving guest conflicts and consult with management when assistance or follow‑up is needed.
• Conduct adequate follow‑up with both guest and fellow team members.
• Make restaurant, transportation, activity, or entertainment reservations on behalf of the guest.

Requirements

• Previous hospitality or customer service experience preferred.
• Previous experience in cash handling & computerized point‑of‑sale system preferred.
• Strong written and verbal communication skills required.

Pay

Hourly Pay Rate: $22

Get Paid Daily (Make any day payday)

Benefits

• Eligibility of perks is dependent upon job status
• Paid Time Off & Holiday Pay (Because Balance Matters)
• Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans – with employer contribution
• Values‑Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program “Columbia Cares”
• Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third‑Party Perks (including discounts on pet insurance, rental cars, movie and concert tickets, theme parks and attractions, and more)