Front Office Membership Coach

Responsibilities

• Welcome & Connect
• Create a warm, friendly, and motivating atmosphere
• Make every interaction feel personal, not transactional
• Conduct tours focusing on goals, not just equipment
• Ask thoughtful, open-ended questions to understand each person's needs
• Present Anytime Fitness Lakewood as a coaching gym that delivers real results
• Clearly explain memberships, policies, and club benefits
• Drive Membership & Training Success
• Confidently present membership options and club services
• Overcome objections by educating and consulting, not pressuring
• Promote club initiatives, technology, and coaching programs
• Sell memberships, personal training, and retail products
• Follow Up & Support
• Reach out to leads from online inquiries and walk-ins
• Follow up with members who haven't been in recently
• Contact members with billing or account issues to help resolve them
• Celebrate member wins and milestones
• Create an Exceptional Club Experience
• Keep the club clean, organized, and welcoming
• Restock, wipe down, and detail equipment and common areas
• Maintain a high standard of professionalism and appearance
• Build Community
• Engage members in challenges, technology, and club initiatives
• Execute in-club events, promotions, and community partnerships
• Contribute ideas that improve the member experience
• Social Media & Marketing Support
• Create and post engaging content for our club's social media
• Highlight member wins, promotions, and club culture

Qualifications

• Loves people and building relationships
• Confident, positive, and coachable
• Communicates clearly and professionally
• Self-motivated and thrives in a fast-paced environment
• Believes in health, fitness, and helping others improve their lives

Benefits

• 401(k) matching
• Bonus based on performance
• Employee discounts
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources