Front Office Manager - MUST HAVE VERIFIABLE "HOTEL" MANAGEMENT EXPERIENCE - NO PHONE INQUIRIES

Responsibilities

• Maintains guest service as the driving philosophy of the hotel.
• Is committed to making every guest satisfied.
• Ensures all hotel staff, including new hires, know all components of guest services and are trained to meet standards.
• Develops added value customer service programs.
• Empowers hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance.
• Acts as manager on duty for hotel and manages front desk operations.
• Ensures front desk staff is trained in all front desk operations, including check-in/check-out procedures, telephone procedures, hotel amenities and computer systems.
• Led and assists in Revenue Management functions as requested.
• Actively participates in conference calls with Corporate Management and any calls with brand revenue management centers.
• Produce accurate financial reports on time.
• Works with the GM/AGM and DOS to generate new business ideas to increase sales, set up rate codes and input rooming lists.
• Assists with recruiting, selection, orientation, training, performance planning, reward programs, etc.
• Ensures all hotel employees know hotel objectives.
• Ensures personnel files are accurate and comply with both local and federal laws and regulations.
• Administers personnel policies fairly and consistently.
• Resolves employee grievances in a fair and timely manner.
• Helps develop management talent by acting as a mentor for direct reports.
• Maintains acceptable turnover levels.
• Knows local health and safety codes and regulations that apply to the hotel.
• Understands and follows policies and procedures for the hotel’s key control system and ensures others follow them.
• Maintains physical product standards by managing preventive maintenance programs and by scheduling deep-cleaning activities.
• Has acceptable property quality audits.
• Periodically inspect rooms, building exterior, parking lot, etc.

Qualifications

We are looking for someone who has a proven track record of delivering exceptional guest service. A minimum of 2 years of experience in a similar role is preferred. Strong communication skills, leadership abilities, and the ability to manage multiple tasks simultaneously are essential. Knowledge of hotel operations, including front desk procedures, revenue management, and property maintenance is required. Proficiency in Microsoft Office and familiarity with hotel management software is also necessary.

Skills

• Strong communication and interpersonal skills.
• Leadership and motivational abilities.
• Ability to multitask and prioritize effectively.
• Knowledge of hotel operations and procedures.
• Proficiency in Microsoft Office and hotel management software.

Benefits

We offer a comprehensive benefits package including medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Pay

Competitive wages are offered for this position.

Schedule

Full-time schedule is available.

Why Concord?

At Concord, we believe in creating a work environment where our associates feel valued and supported. Our culture is built around five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We strive to hire the best associates in the market and offer a range of benefits and opportunities for growth and development.