Front Office Supervisor (Hotel Experience Required)
Concord Hospitality Enterprises · Jacksonville, FL · 3 wk ago
Management$19/hrFull-time
Responsibilities
- Supervising daily front desk operations across AM, PM, and Overnight shifts
- Being on call and responsible for covering shifts as needed due to call-outs or operational needs
- Supporting and training front desk agents on check-in/check-out procedures, billing accuracy, and guest recovery
- Handling escalated guest concerns and service recovery when management is not on site
- Reviewing reservation accuracy, room moves, rate integrity, and proper documentation in reservation notes, balancing the house
- Attendance monitoring, and communication between shifts
- Providing the highest quality of service to the customer at all times
- Checking guests in and out efficiently and in a friendly manner
- Handling guest mail and messages per established procedures
- Developing a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies
- Taking reservation requests efficiently
- Answering switchboard in accordance with standards of proper telephone etiquette
- Blocking rooms and handling special requests
- Keeping lobby and desk area clean and presentable
- Having a thorough knowledge of emergency and security procedures
Requirements
- MUST have open availability including nights, weekends, and holidays
- Previous people management experience a must
- Previous front desk supervisory or leadership experience in a hotel environment
- Strong guest-service, communication, and problem-solving skills
- Experience working with PEP systems
- Ability to lead by example, multitask, and remain professional under pressure
Qualifications
Preferred qualifications include:
- Experience with PEP systems
- Leadership experience in a hotel setting
- Proven ability to handle guest concerns and service recovery
- Strong interpersonal and communication skills
- Knowledge of emergency and security procedures
Benefits
- Competitive wages
- Comprehensive benefit package including medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities
Pay
$19 per hour + Excellent benefits!
Schedule
Must have open availability including nights, weekends, and holidays.