Front Office Manager

About the Role

As our Front Office Manager, you will play an integral role in delivering an exceptional guest experience while contributing to a collaborative and high-performing team environment. This role is ideal for someone who brings a passion for hospitality, takes ownership, and is committed to continuous improvement and results.

Your Impact

You will shape the vision, strategy, and culture of the hotel—driving performance, developing talent, and ensuring operational excellence. Your leadership will bring our values to life at scale, creating an environment where innovation thrives and results are delivered.

What You'll Be Doing

You will lead day-to-day operations, support team performance, and ensure service standards are consistently delivered. You'll act as a bridge between leadership and frontline teams—driving accountability, engagement, and results.

• Leadership & Ownership
  • Drive performance through strategic planning and execution
  • Lead with an entrepreneurial mindset, taking ownership of outcomes
  • Build and sustain a high-performing, engaged team culture
  • Manage and motivate all personnel with daily supervision to include staffing, training, discipline, scheduling and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction
• Operations & Execution
  • Ensure smooth, efficient operations aligned with brand standards
  • Identify opportunities for innovation and continuous improvement
  • Deliver consistent, high-quality results in a fast-paced environment
• Guest Experience
  • Deliver exceptional service rooted in passion for hospitality
  • Anticipate needs and respond with a solutions-first mindset
  • Create memorable, personalized experiences for every guest
• Team Collaboration
  • Work collaboratively across teams to achieve shared goals
  • Communicate effectively and contribute to a positive work environment
  • Support a culture of respect, energy, and accountability
  • Maintain positive relations with employees and promote good inter/intra-department relations
  • Responsible for seeing the same of other management and line staff within the Front Office
  • Responsible for seeing that the grooming and general appearance of all Front Office employees is impeccable at all times and nametags are worn
• People Leadership
  • Coach, develop, and inspire employees
  • Provide feedback, direction, and recognition
  • Foster engagement and continuous growth
• Compliance & Standards
  • Follow all company policies, safety standards, and procedures
  • Maintain accuracy in processes, reporting, and documentation
  • Uphold a culture of accountability and operational excellence

Requirements

• Passion for hospitality and delivering exceptional service
• Strong communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Solutions-oriented mindset with attention to detail
• Flexibility to work varied schedules, including evenings, weekends, and holidays

Leadership Requirements

• Proven leadership experience in hospitality or related industry
• Ability to drive performance, accountability, and team engagement
• Strong decision-making and problem-solving capabilities
• Experience managing operations, budgets, or departmental goals
• Demonstrated ability to lead through change and innovation

Qualifications

• Experience in customer service or hospitality preferred
• Familiarity with PMS systems (e.g., Opera) is a plus
• Union Environment - preferred
• High school diploma or equivalent required (frontline roles)
• Bachelor's degree or equivalent experience preferred (management/executive roles)

Benefits

• Medical, Dental & Vision Insurance
• Company-paid Life and AD&D Insurance
• Short-Term and Long-Term Disability Coverage
• 401(k) Retirement Plan with Company Match (where applicable)
• Paid Time Off & Paid Holidays
• Hotel Room Discounts across our global portfolio
• Employee Assistance Program (EAP)