Front Office Manager

Grand Hyatt Vail is located in the heart of Vail Valley, offering convenient ski-in/ski-out access and a range of amenities including Colorado-inspired dining, guest rooms, and luxury services.

Responsibilities

• Assist in and oversee the Front Office teams within the Rooms Division
• Staff training, inter-department communications, and staff scheduling
• Promote an atmosphere that ensures customer and associate satisfaction
• Manage the hotel’s Front Office operations
• Develop and recommend the budget, labor cost plans and objectives and manage within those plans
• Maintain guest room inventory
• Perform all tasks of a Front Office Staff as needed to facilitate service
• Ensure all operations and cash handling are done per policies and procedures
• Analyze, investigate, and resolve guest complaints
• Achieve proper staffing levels for customer service goals
• Affirm compliance with safety and security policies and procedures
• Work closely with vendors to ensure proper pricing, delivery, and maintenance

Qualifications

• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
• 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt)
• Previous hotel pre-opening experience preferred
• Service-oriented style with professional presentation skills
• Hotel/Hospitality degree an asset
• Strengths in high energy, entrepreneurial spirit, motivational leadership, effective communication, exceptional customer service, and ability to improve the bottom line
• Clear, concise written and verbal communication skills in English
• Proficiency in Microsoft Word and Excel
• Excellent organizational, interpersonal, and administrative skills