Front Office Manager

About the role

Providing engaging, sincere, and personalized service is at the heart of what we do at Fairmont Century Plaza. As Front Office Manager, you will play a pivotal role in supporting and leading our Front Office team, ensuring seamless operations, and creating unforgettable guest experiences. Your leadership will help drive service excellence, enhance operational efficiency, and inspire our team to turn moments into special memories for our guests.

Responsibilities

• Assist the Front of House in all aspects of the department and ensure service standards are followed
• Provides managerial support for Front Desk and Guest Services in the daily operational duties for these areas in the absence of the department managers
• Responsible for the Front Office department to ensure the smooth, efficient operation and highest level of guest satisfaction
• Seeks feedback on guest satisfaction and