Front Office Manager
HVMG - Hospitality Ventures Management Group · Lubbock, TX · 2 mo ago
OTHRFull-time
Key Responsibilities
- Lead, train, and support the front desk team
- Oversee guest check-in and check-out processes
- Resolve guest issues
Requirements
- A high school diploma, a GED, or one year of hotel experience
- Valid drivers license; able to pass an MVR test
- 25 years old minimum
- Previous experience in a similar or related position
Qualifications
- Ability to read, write, and communicate effectively in English
- Sit, stand, bend, kneel, and lift as required
- Warm, professional demeanor that reflects HVMG’s Culture of Excellence
Skills
Leadership skills, customer service, organizational abilities, and problem-solving skills.
Benefits
- Access up to 40% of your earned wages before payday with PayActive
- Paid Time Off (PTO) and Paid Holidays
- Full healthcare benefits: medical, dental, and vision
- 401(k) with guaranteed 4% match and no vesting period
- Exclusive hotel and food & beverage discounts
Pay
Commensurate with experience
Schedule
Flexible scheduling available
About the Role
The Front Office Manager oversees all front desk operations, ensuring a smooth and welcoming experience for guests. Reporting to the Director of Rooms or General Manager, this role involves leading, training, and supporting the front desk team, managing staff schedules, handling guest check-ins/check-outs, and addressing guest concerns.