Front Office Lead - GSO/OBGYN

About the role

The Front Office Lead is a working position responsible for leading the daily workflow of the front office. Duties include scheduling patient appointments, greeting patients and visitors, answering and directing phone calls, checking patients in and out, verifying insurance eligibility, and assisting with general office tasks.

Responsibilities

• Schedule patient appointments
• Greet patients and visitors
• Answer and direct phone calls
• Check patients in and out
• Verify insurance eligibility
• Assist in general office duties

Requirements

• Legally authorized to work in the United States (no sponsorship provided)
• High School diploma or GED equivalent

Qualifications

• Minimum three years experience in healthcare performing similar duties
• Knowledge of electronic medical record (EMR) system (preferred)
• Ability to problem‑solve
• Excellent interpersonal communication and customer service skills
• Professional communication with the public
• Knowledge of insurance programs and insurance verification software
• Math skills for managing cash, change, checks, and credit‑card transactions
• Proficiency with office machinery (fax, copier, etc.) and software applications (Microsoft Word, Excel, etc.)
• Ability to maintain confidentiality and follow HIPAA regulations
• Knowledge of medical office scheduling and terminology
• Ability to work in a fast‑paced, stressful environment with frequent interruptions

Physical Requirements

• Standing, sitting, and/or walking for extended periods
• Performing repetitive tasks
• Working with challenging patients and clients
• Lifting up to 25 pounds

Benefits

• 12 full‑day and 2 half‑day paid holidays per year (starting on first day of employment)
• 20 PTO days per year
• 3 % 401(k) contribution after 90 days of employment, even if you do not contribute
• Medical, dental, and vision benefits beginning the first of the month following start date

Schedule

Clinic hours are Monday through Friday, 8 AM to 5 PM (actual scheduled hours may vary depending on business need).