Front Office Lead - OBGYN

About the role

The Front Office Lead is a working position responsible for leading the daily workflow of the front office.

Responsibilities

• Schedule patient appointments
• Greet patients and visitors
• Answer and direct phone calls
• Check patients in and out
• Verify insurance eligibility
• Assist in general office duties

Requirements

• Legally authorized to work in the United States
• High School diploma or GED equivalent
• Minimum of three years experience in healthcare performing similar duties
• Knowledge of electronic medical record system (preferred)
• Ability to problem solve
• Excellent interpersonal communication and customer service skills
• Professional communication with the public
• Knowledge of insurance programs and verification software
• Math skills to manage cash, change, checks, and credit card transactions
• Knowledge of operating various office machinery (e.g., faxes, copiers) and software applications (e.g., Microsoft Word, Excel)
• Knowledge of medical office scheduling and terminology
• Ability to maintain confidentiality and follow HIPAA regulations
• Ability to work under fast-paced and stressful conditions with frequent interruptions

Physical Requirements

• May include standing, sitting, and/or walking for extended periods
• May include performing repetitive tasks
• May include working with challenging patients and clients
• May include lifting up to 25 pounds

Benefits

• Clinic hours: Monday through Friday, 8AM to 5PM (actual scheduled hours may vary depending on business need)
• 12 full-day and 2 half-day paid holidays per year (starting on your first day of employment)
• 20 PTO days per year
• 3% 401K contribution (after 90 days of employment, even if you do not contribute)
• Medical, dental, and vision benefits (starting the first of the month following your start date)