Front Office & Intake Support Specialist

Key Responsibilities

• Welcome clients and visitors in a warm, professional manner
• Answer and direct phone calls; respond to general inquiries
• Schedule, confirm, and adjust appointments as needed
• Collect and verify client forms and documentation
• Keep the front desk and waiting area clean and organized
• Follow up on new referrals and assist with outreach efforts
• Ensure all required intake forms are collected and uploaded to client charts
• Reach out to individuals awaiting engagement in services
• New Paths Program Support
• Aid program staff with coordination and communication for the New Paths program
• Prepare and support clients in completing required documentation
• Follow up with clients enrolled in the program to support ongoing engagement
• Help with scheduling, documentation, and administrative tasks related to New Paths
• Explain available services and treatment options to clients
• Maintain accurate records of client interactions and referrals

Qualifications

• Previous experience in outreach, case management, or related roles within the behavioral health field
• Knowledge of mental health disorders, treatment modalities, and community resources
• Strong interpersonal skills with the ability to establish rapport and build trust with diverse populations
• Excellent communication skills, both written and verbal
• Ability to work independently and as part of a team in a fast-paced environment
• Proficient in using computer systems and software for documentation and reporting
• Bilingual (Brazilian Portuguese/English) and/or certification as a Recovery Coach an asset