Front Office Specialist

About the role

At Concentra you will be a vital member of the patient care team, providing exceptional care and ensuring every patient receives quality clinical attention in a welcoming and respectful environment. The Patient Service Specialist performs complex administrative duties including patient registration, scheduling, customer service, and management of a multi‑line phone system while adhering to HIPAA guidelines and safety rules.

Responsibilities

• Greet patients and visitors and communicate wait times.
• Obtain authorizations as needed to process patients for services.
• Check in patients using the appropriate patient management system.
• Explain required forms to patients and ensure proper completion.
• Answer incoming telephone lines and direct callers appropriately.
• Contact patients regarding appointment reminders, rescheduling, or cancellations.
• Check out patients in the system and distribute records.
• File paperwork, medical records, and correspondence.
• Maintain inventory of office supplies and printed forms.
• Manage dissemination of paperwork to outside parties (non‑injury, custody, control forms).
• Attend center staff meetings and participate in required training.
• Complete processing of patient referrals, including checkout, paperwork processing, patient education, and communication with the Client Support Group.
• Assist the Center Operations Director or other leader with daily administrative functions.
• Help maintain a neat, clean, and orderly facility appearance.
• Use employer reporting tool to scan and distribute employer results and paperwork.
• Review clinician transcriptions and enter applicable charges via internal charge entry system.
• Perform selected medical assistant duties such as breath alcohol tests, drug screens, TB skin test reads, and other duties as assigned/approved by medical leadership.

Qualifications

• Education: High School Diploma or GED.
• Experience: 6 months to 1 year; working knowledge of state‑specific occupational medicine requirements preferred.
• Core competencies: Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility.
• Strong decision‑making and problem‑solving abilities, using logic to identify key facts and propose quality solutions.
• Outstanding customer service skills with a professional, tactful demeanor.
• Ability to handle sensitive and confidential information (HIPAA, PHI) in compliance with federal, state, and company policies.
• Effective communication and interaction with employers, patients, providers, and colleagues.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and data entry into various systems/applications.
• Capability to perform all aspects of front‑office operations.
• Drive to achieve or exceed established service standards.

Benefits

• 401(k) Retirement Plan with Employer Match
• Medical, Vision, Prescription, Telehealth, & Dental Plans
• Life & Disability Insurance
• Paid Time Off & Extended Illness Days
• Colleague Referral Bonus Program
• Tuition Reimbursement
• Commuter Benefits
• Dependent Care Spending Account
• Employee Discounts

Pay

Base compensation rate ranges from $19.43 to $25.25 hourly, depending on job‑related factors such as experience, geographic location, and seniority, as permitted by applicable law.