Front Office- Insurance Coordinator

Location: Potranco Smiles • Non-Exempt • Reports to: Practice Manager

Schedule

Monday–Saturday

Pay

$17/hr (based on experience)

Benefits

• 401(k)
• Health (PPO/HSA), Vision, Dental
• Disability insurance (STD/LTD)
• Accident Insurance
• Life Insurance
• Employee, Spouse, and Child Life Insurance Options
• Paid Time Off
• Holiday Pay
• Hep B and CPR Certifications
• Career Growth Opportunities
• Company-provided online learning courses
• Competitive Compensation
• Paid training
• Employee fun days
• Holiday celebrations
• Employee Assistance Program (EAP)
• Perks @ Work, Employee Discount Program

About the role

Community Dental Partners is looking for someone who loves being around people. The Insurance Processor has the opportunity to bring a smile to patients and provide a wonderful patient experience. The role is primarily responsible for insurance verification and supports patients, staff, and doctors in many ways. If you enjoy making connections with people, this is the right position for you.

Responsibilities

• Greet patients upon arrival
• Receive paperwork and insurance information from the Greeter; perform a secondary check for accuracy before scanning into the system
• Change and update patient status in the computer according to established guidelines
• Handle routine phone questions concerning appointments, policies, insurance, and treatments
• Update system notes to reflect any changes made
• Verify insurance and frequencies when needed
• Review the schedule in advance to ensure appointments and patients are due before confirming them
• Confirm patients the day before and the day of the appointment
• Reappoint examination appointments; refer other appointments to the proper person for reappointment if necessary
• Back up the Greeter when they are not at the station or are performing a trust walk
• Clean and maintain the front office area/lobby
• Perform other duties as assigned

Requirements

• High School graduate or equivalent
• Written and verbal communication skills
• Customer service experience is a plus
• Ability to multitask and prioritize
• Dependability
• Team player

Skills

• Ability to work with minimal supervision; self-starter with initiative
• Flexible and innovative; highly adaptable to a dynamic business environment
• High engagement; supportive of leadership and a role model for company values and guiding behaviors
• Strong demonstration of task completion and dedication to detail
• Team player with great interpersonal skills
• Prompt and timely with work schedule
• Amazing customer service skills; great at building relationships with new people
• Knowledge of computer software applications
• Organizing and prioritizing workloads
• Effective oral and written communication skills