Front Office I (Addition)

About the role

We are looking to hire a front office professional that is compassionate and discrete with superb time management and record-keeping skills. To ensure success, front office receptionists should be confident and professional administrators with fantastic communication and interpersonal skills that will contribute to the efficient day-to-day administration of the healthcare facility.

Responsibilities

• Greet patients with a warm and friendly demeanor, ensuring they feel welcomed and comfortable upon arrival.
• Handle patient registration, verify insurance information, and assist with any necessary paperwork.
• Manage the appointment calendar efficiently to ensure optimal scheduling of patient visits.
• Coordinate with the oral surgeons and clinical staff to optimize appointment availability and minimize waiting times.
• Answer incoming phone calls and respond to email inquiries promptly and professionally.
• Maintain and update patient records with accuracy and confidentiality.
• Collaborate with patients to verify insurance coverage to include prior authorizations and pre-determination.
• Assist in the coordination of administrative tasks to maintain the smooth operation of the office.
• Strive to deliver a five-star experience with exceptional customer service to all patients, addressing their concerns and resolving any issues that may arise.
• Comply with all office policies, procedures, and protocols to maintain a safe and efficient working environment.

Requirements

• High school diploma or equivalent is required.
• Proficiency in computer software applications.
• Strong organizational skills and attention to detail to handle patient records, scheduling, and administrative tasks efficiently.
• Professional language and customer service mindset
• Effective written and verbal communication skills
• Ability to use discretion while working with sensitive information.
• Excellent documentation, communication, and Microsoft Office skills
• Passionate about healthcare excellence.

Preferred Qualifications

• Proven experience as a Front Office Administrator, Receptionist, or similar role in a healthcare or dental setting is preferred.

Benefits

• 401(k) Matching
• Dental Insurance
• Health Insurance
• Vision Insurance
• Life Insurance
• Referral Program

Schedule

Monday to Friday, 8-hour shift

Special Requirements

Working in-office is an essential function to this job. Physical requirements include sitting, stooping, turning, standing, bending, walking, hearing, reading, writing, and keyboarding, may lift up to 25 lbs.