Assistant Store Leader (Operations)

Responsibilities

• Support daily business operations with a strong focus on Operational Excellence, ensuring processes, systems, and standards are consistently executed with efficiency and care
• Oversee all Back of House operations, including shipment, new flow, inventory accuracy, and back room/offsite organization, while maintaining productivity
• Manage replenishment, size integrity, and product availability. Flag any concerns to leadership and partner on real time solutions
• Maintain and manage all store supplies, equipment, and technology, ensuring proper function and reporting any service requests with urgency
• Own damage processing, returns, and ensure accuracy in all inventory related responsibilities through a lens of Operational Excellence
• Maintain and manage all store supplies, equipment, and technology, ensuring proper function and reporting any service requests with urgency
• Flag any concerns to leadership and partner on real time solutions
• Own damage processing, returns, and ensure accuracy in all inventory related responsibilities through a lens of Operational Excellence
• Manage replenishment, size integrity, and product availability
• Ensure the team is trained on operational policies, safety, and loss prevention protocols, bringing a calm and focused leadership style to high-pressure moments
• Deliver strong floor leadership during peak hours by stepping into guest-facing zones and modeling Customer Obsessed behaviors that are warm, inclusive, and intentional
• Train and coach the team on fit, function, and product knowledge to support excellent and confident customer service behaviors
• Use store reporting tools and data to support inventory excellence, stock optimization, and KPI goals
• Drive Results
• Communicate regularly with the Store Leader and HQ team, share feedback on allocation, product flow, and customer data
• Support planning and executing floor sets, store actions, and any operational priorities that support company and store initiatives
• Show Learning Agility in adapting to changing priorities and taking feedback with ownership

Requirements

• 2–4 years of experience in a retail leadership or operations-focused role
• Strong knowledge of inventory systems, shipment handling, and operational processes in a fast-paced retail environment
• Deep understanding of customer service principles and the ability to provide exceptional service to all customers
• Strong problem-solving abilities and ability to handle any issues that may arise in the store
• Strong communicator who can share expectations, give feedback, and respond to challenges with confidence
• Passion for the SKIMS brand and ability to embody our values and service approach in every interaction
• Able to stand and remain physically active and move around all areas of the store and be accessible to customers for 100% of the scheduled shift
• Able to bend, reach, and stretch for product, as well as lift, carry, and move items up to 40 pounds regularly throughout the shift
• Full Time Availability