Front Office Host

About the role

Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This role is highly visible and has a direct impact on creating the guest experience.

Responsibilities

• Process guest check-in and check-out procedures
• Communicate hotel services and promotions to guests
• Respond to guest inquiries
• Process forms of payment
• Ensure guest satisfaction through attentive service

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment
• Refined verbal and written communication skills
• Ability to stand for long periods of time
• Past hotel job experience as a front desk clerk or interest in hotel clerk jobs