Front Office/Gate Security Officer

About the Role

We are seeking a dependable and professional Front Gate Security Officer to control and monitor all inbound and outbound traffic at the facility. The ideal candidate is alert, professional, detail-oriented, and capable of enforcing security procedures consistently while maintaining continuous communication with Dispatch, CCTV, Warehouse personnel, and Site Management.

Responsibilities

• Remain assigned to the gate at all times while on duty.
• Maintain continuous situational awareness of the gate and surrounding areas.
• Monitor all inbound and outbound commercial vehicle traffic.
• Verify driver identity using government-issued identification.
• Record the driver's full legal name, driver's license number, tractor license plate, trailer license plate, carrier name, date, and exact check-in time.
• Ensure all Driver Logs are complete, accurate, and legible.
• Verify Driver Logs against the Bill of Lading (BOL) and shipping appointment.
• Confirm driver authorization, carrier information, and pickup or delivery status with Shipping or Warehouse personnel.
• Grant access only after all required verification and authorization procedures are completed.
• Direct unverified or unauthorized trucks to the designated waiting/holding area.
• Deny entry when appointments, documentation, driver authorization, or vehicle information cannot be verified.
• Notify Dispatch, Warehouse personnel, CCTV, and management of unauthorized or unscheduled arrivals as required.
• Document denied entries, vehicle holds, escalations, unscheduled arrivals, and final incident dispositions in the Daily Activity Report (DAR).
• Verify driver identity, government-issued identification, tractor plate, trailer plate, and carrier information before allowing trucks to exit.
• Record exact truck check-out times.
• Deny truck exit and immediately escalate any discrepancies to Dispatch and Warehouse Management.
• Follow the required security response: STOP → HOLD → VERIFY → REPORT.
• Immediately report suspicious activity, unauthorized access attempts, safety concerns, and other security issues.
• Maintain professional communication with Dispatch, CCTV personnel, Warehouse personnel, and Site Management.
• Conduct a complete verbal pass-down during breaks and shift changes.
• Ensure the relieving officer assumes gate responsibilities before leaving the post.
• Inspect assigned radios and communication equipment before beginning duty.
• Report damaged, missing, or non-operational equipment immediately.
• Maintain a clean, organized, and professional gate/work area.
• Dispose of waste in designated receptacles and refrain from littering.
• Follow all personal electronic device restrictions while on duty, including mobile phones, laptops, tablets, earphones, AirPods, and headphones.
• Maintain professional appearance, conduct, and integrity at all times.
• Follow BSIS regulations, applicable labor and non-discrimination laws, company policies, and site-specific post orders.
• Review all logs and documentation for completeness and accuracy before ending the shift.
• Secure and submit required paperwork and provide a detailed pass-down to the relieving officer.
• Notify Dispatch of any unresolved issues before checking out.

Qualifications

• Previous security, gate, warehouse, logistics, or access-control experience preferred.
• Strong observation, communication, and documentation skills.
• Ability to accurately verify and record driver, vehicle, carrier, and shipping information.
• Ability to remain alert and attentive throughout the assigned shift.
• Ability to enforce security procedures consistently and professionally.
• Ability to communicate effectively with drivers, employees, vendors, Dispatch, Warehouse personnel, and management.
• Reliable, punctual, professional, and trustworthy.
• Ability to work independently and as part of a security team.
• Ability to respond appropriately to discrepancies, unauthorized access attempts, and suspicious activity.
• Basic radio and communication equipment skills.
• Ability to complete written reports and Daily Activity Reports accurately.
• Ability to comply with company policies, BSIS requirements, and site-specific post orders.

Schedule

Full-time, Monday through Friday, 9:00 AM – 6:00 PM. Break periods are subject to applicable break deductions. Gate coverage must be maintained throughout operating hours. Proper relief and verbal pass-down are required during breaks and shift changes.

Benefits

• Competitive pay
• Stable work environment
• Ongoing security and site-specific training
• Opportunities for professional development and advancement
• Benefits based on company eligibility and applicable employment policies