Front Office - Desk Agent

Essential Functions

• Process guest check-ins and room assignments following the hotel’s rate structures, discounts and sell/upsell strategies.
• Accommodate special requests when possible.
• Process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
• Answer inquiries about hotel services, in-house events, directions, local attractions, etc.
• Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc.
• If necessary, walk guests in a professional and courteous manner and in compliance with policies, procedures and brand stands.
• Pre-register, block reservations and, as appropriate, take same day and future reservations.
• Cancel room reservations according to policies and procedures.
• Ensure release of any Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.
• On time and at work when scheduled and in proper uniform.
• Attend department meetings as scheduled.
• Consistent professional and positive attitude and actions when communicating with guests and associates.
• Comply with policies and procedures.
• Practice safe work habits and comply with sanitary, safety, security and emergency procedures.
• Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.
• Check with manager / supervisor before leaving work area for any reason.
• Perform special projects and other responsibilities as assigned.
• Participate in task forces and committees as requested.

Qualifications

• The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below.
• Education And Experience: High school education or equivalent experience.
• Guest service, basic accounting, and familiarity with hospitality industry practices preferred.

Skills and Abilities

• Ability to understand and provide friendly guest service.
• Ability to correctly process check-ins and check-outs, answers questions, and resolves guest requests in compliance with policies and procedures, brand standards, and federal, state and local regulations.
• Ability to processes guest bills and collects payments in compliance with cash handling, credit card processing and accounting policies and procedures.
• Ability to timely compile facts/figures, identify and investigate issues and resolve basic matters.
• Ability to follow an appropriate course of action based on policies and procedures.
• Ability to operate a computer, calculator, phone and other office equipment such as a telephone, calculator, computer, copier and fax.
• Attention to details with good organizational and efficient time management skills.
• Consistent professional attitude and behavior with effective listening and communication skills.
• Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient.
• Ability to satisfy the legal requirements for employment within the jurisdiction.

Working Conditions & Physical Effort

• Work is normally performed in an interior hotel environment.
• While performing job duties, the associate speaks, listens, completes documents, processes requests and operates office equipment such as a telephone, calculator, computer, copier and fax.
• Physical requirements include extended periods of standing and/or walking, bending, reaching, pulling, pushing, kneeling, and lifting up to 50 pounds.
• The job requires close vision with or without corrective lenses.
• This position may be required to operate a motor vehicle.

Benefits

Although we offer a complete benefit package for all of our full-time associates, all of our associates are provided the greatest benefit of all which is “opportunity”.

Pay

Not specified.

Schedule

Not specified.