Front Desk Agent

Key Responsibilities

• Greet and register guests efficiently and courteously upon arrival
• Make, modify, and cancel reservations to maximize occupancy and revenue
• Serve as the hotel operator, handling phone inquiries and guest requests
• Perform concierge duties, providing information about local attractions, dining, and services when needed
• Settle guest accounts accurately upon departure
• Provide attentive, courteous, and efficient service throughout the guest’s stay

Requirements

• A high school diploma or equivalent required; college coursework in hospitality or related field is a plus
• Previous experience in customer service, or hotel environment preferred
• Excellent communication and interpersonal skills
• A positive, upbeat personality with a genuine desire to deliver outstanding guest service
• Strong attention to detail and problem-solving skills
• Proficiency with reservation systems and basic computer skills
• Clerical and organizational skills to manage tasks efficiently
• Strong oral communication skills and a customer/client-oriented mindset
• Ability to work well as part of a team and follow instructions
• Ability to work weekends and holidays