Front Office Coordinator, PRN Float

Principal Responsibilities and Tasks

• Receives and screens visitors and telephone calls
• Provides general information in person and on the telephone
• Calls patients to verify appointments
• Verifies patient demographic information including insurance verification prior to the patient visit for all pre-scheduled patients
• Performs data entry of patient demographic information
• Types letters and faxes information as needed
• Registers all patients at each visit utilizing established policies for the capture of complete and up-to-date patient and insurance information
• Receives and documents patient responsible payments including co-payments, past balance payments, and other patient-responsible charges
• Schedules patients for physician visit
• Maintains and updates appointment calendars
• Processes all referral requests by physicians and patients within a timely manner and according to clinic procedure
• Notifies clinical personnel of patient arrival
• Maintains entry log of incoming visitors
• Processes and delivers departmental mail
• Processes and maintains medical records in accordance with records protocols
• Discharges each patient via established policies, including charge entry for current visit if appropriate, scheduling of future appointments, facilitation of ancillary procedures as necessary, and provides for the patient a receipt for services rendered
• Travel between sites may be required based on coverage needs
• Performs other duties as assigned

Work Experience, Knowledge, Skills and Abilities

• Ability to interact with personnel of all levels within the organization and work within a multi-disciplinary team environment
• Interpersonal skills, customer orientation and an outgoing and pleasant demeanor
• Prior experience and demonstrated competence with patient or customer information systems
• Highly effective verbal, written and interpersonal communication skills to communicate effectively with all levels hospital staff, patients, visitors, and levels of staff

Education & Training

• High School Diploma or equivalent (GED) is required
• One (1) year of customer service experience required
• One (1) year relevant front-desk experience preferred
• Experience within a healthcare environment preferred
• Certification in scheduling and registration preferred