Front Office Coordinator-PRN

What You'll Do

• Create the positive first impressions and provide the outstanding customer service that makes us the provider of choice.
• Mastery of the Schedule: Strategically manage our web-based scheduling system to maximize appointments, aiming for our goal of a 90% patient arrival rate by using our "clinic convenience and service" principles.
• Financial & Compliance Expert: Collect and accurately document patient payments, verify insurance benefits, handle weekly bank deposits, and ensure strict adherence to HIPAA regulations for all protected health information.
• Communication Hub: Maintain professional correspondence via a multi-line phone system, email, and fax, acting as the primary coordinator between patients, clinical staff, and administrative teams.
• Operational Excellence: Maintain the order and organization of the front office, demonstrating knowledge of our operating procedures and commitment to improving processes and systems.

What You'll Bring

• A true Serve Others focus: putting our patients and company first and genuinely enjoying helping others ahead of ourselves.
• Demonstrated Enthusiasm and a relentlessly positive attitude.
• Highly proficient computer and organizational skills.
• Excellent verbal and written communication.

Required

• Experience (1+ year strongly preferred) in a customer service or medical office administration role.
• Knowledge of medical office procedures, including a web-based EMR platform (like our cutting-edge, AI-driven EMR).
• Familiarity with medical coding, insurance verification, and third-party payer processes.

Preferred

N/A

Compensation and Details

• Pay Rate: $16 - $18 per hour, depending on experience.
• Schedule: PRN (as needed); Our hours of operation are Monday-8:45am-5:45pm; Tuesday-7:15am-4:15pm; Wednesday- 8:45am-5:45pm; Thursday-7:15am-4:15pm; Friday 7:15am-2:45pm.
• Location: In-person at our Chapel Hill office. (Reliable commute or planned relocation required.)