Front Office Coordinator - Physician Practice

Job Responsibilities

• Maintain and coordinate provider schedules including fielding patient and referral telephone calls and messages.
• Maintain office protocols for timeliness of patient care, e.g., call backs, check in, rooming, referral set up, information sharing, etc.
• Demonstrate skills need to operate specific equipment.
• Generate, collect, enter, analyze and use data in the performance of job responsibilities.
• Greet and register patients presenting for treatment; Provides a professional and positive experience for patients.
• Answer questions and or field any necessary questions.
• Perform quality assurance functions and procedures necessary to meet and maintain regulatory requirements to include maintaining patient medical records and clerical duties.
• Communicate data collected to the appropriate provider.
• Take patient referrals, gather patient insurance and demographic information and route to the appropriate scheduling and referral resources.
• Take confidential patient report of initiating presenting problem.
• Provide support and coordinate with healthcare team to ensure a smooth operation for the office.
• Maintain medical and clerical supply inventory.
• Demonstrate knowledge of team dynamics and contribute to team building.

Required Education and Experience

• Minimum: High School diploma or equivalent
• Minimum: One (1) year physician office experience

Preferred Education and Experience

• Preferred: Two (2) or more years physician office experience.