Front Office Coordinator Full Time

About the role

Front Office Coordinator at Houston Physicians Hospital Aquatic Care Therapy- Humble is responsible for scheduling physical, occupational and speech therapy services for current and new patients. They ensure the daily clinic schedule is efficiently managed in cooperation with the clinical leadership team, complete all business office functions within the therapy services clinic accurately and timely, maintain patient care records in accordance with HIPAA and local organizational rules and standards, perform daily administration tasks including scheduling, filing, copying and communication (verbal and electronic), and work effectively as part of the clinic multidisciplinary team.

Responsibilities

• Demonstrates a strong customer service and professional attitude.
• Demonstrates the ability to work effectively as part of a larger team.
• Registers and schedules patients for therapy services.
• Maintains daily referrals to ensure patients are scheduled in a timely manner.
• Maintains insurance authorizations per organization requirements and processes.
• Collects payments via credit card/check/cash and follows payment collections and posting processes.
• Has knowledge of medical billing and insurance practices at a level suitable for their role.
• Manages patient notifications and alerts efficiently and timely.
• Scans paperwork into multiple EMR systems.
• Maintains patient care records in accordance with HIPAA and local organizational rules and standards.
• Communicates and coordinates with the central business office team.
• Reviews schedule daily with clinical leadership for efficiency and optimization.
• Communicates professionally and effectively in person, via electronic messaging platforms, and via email.
• Manages cancellations and rescheduling requests efficiently and timely.
• Must be able to prioritize workload and multitask as required.
• All other duties as assigned.

Qualifications

• High school diploma or equivalent; Bachelor’s degree preferred.
• One year of previous Hospital, Medical Office or Outpatient Physical Therapy billing, collections, payment posting and front office experience.
• Must have strong organizational skills and the ability to accurately document information for billing purposes.
• Proficient in MS office applications which include Outlook, Word, Excel, and PowerPoint.
• Requires frequent and constant judgment for timely response to patient questions and concerns.

Benefits

• Competitive wages
• Opportunities to better yourself professionally
• Health, Dental & Vision Coverage
• 401(k) retirement plan
• Paid Time Off (PTO)
• Company Paid Holidays
• Employee Assistance Programs
• Health Savings Account/ Flexible Spending Account
• Education Assistance
• Short Term Disability and Long Term Disability Insurance