Front Office Coordinator Full Time Days

Major Responsibilities/Essential Functions

• Greet each patient in a professional and friendly manner.
• Perform front office operations including:
  • Welcomeing patients.
  • Answering phones and taking appropriate messages.
  • Scheduling appointments and resolving scheduling conflicts.
  • Notifying patients of changes/cancellations and prioritizing urgency of appointments for rescheduling.
  • Obtaining all required authorizations and verifying their approval before scheduling appointments.
  • Initiating the authorization and referral request process to coordinate continued patient care.
  • Verifying insurance benefits for network participation, including co-payments and deductibles.
  • Collecting and recording the payment of co-pays and balances due at the time of service.
  • Obtaining required patient and guarantor demographic and financial information for appropriate registration.
  • Reviewing pertinent materials with patients and obtaining required signatures on all registrations forms, consents, and other forms as needed.
  • Scanning all registration documents such as new patient registration, registration updates, consents, patient identification, and insurance cards as needed.
• Demonstrate extensive knowledge of clinical information and practices of patient care and appropriately triage patient calls.
• Maintain confidentiality of all reports and patient information.
• Pick up, sort, screen, and distribute incoming mail and faxes.
• Prepare and execute requests to receive and send out medical records, ensuring they are complete and contain correct information to protect patient privacy.
• Maintain and replenish materials, office supplies, etc., to successfully run the front desk.
• Perform other duties as assigned.

Job Qualifications

• Minimum Education: High School Diploma or equivalent.
• Preferred Education: Bachelor's Degree in healthcare related field.
• Minimum Work Experience: Previously front office coordinator experience in a physician practice environment.
• Qualifications: Ability to communicate effectively verbally and in writing, excellent customer service, and ability to work in a fast-paced environment.
• Preferred Work Experience: Knowledge of surgery office procedures preferred, previous experience as an Admitting Representative in an acute healthcare setting preferred, knowledge of medical terminology, ability to speak Korean strongly preferred.
• Licensure, Certification, Registration or Designation: Valid Los Angeles County Fire Card (required within 30 days of hire), Assault Response Competency (ARC) (required within 30 days of hire).

Job Qualifications

• Status: Full Time.
• Shift: Days.
• Hrs: 8hrs (8:30am - 5:00pm).
• FTE: 1.0.