Front Office Coordinator (Front Desk / Patient Coordinator)

About the role

True Sports Physical Therapy is hiring a Front Office Coordinator for our busy outpatient physical therapy clinic. As the first point of contact for every patient, you’ll set the tone for a positive patient experience and keep clinic operations running smoothly. This role suits someone with strong administrative and customer service skills who wants to grow a career in healthcare administration. This is an on-site position. Remote work is not available.

Responsibilities

• Schedule, reschedule, and confirm patient appointments, and coordinate patient flow to keep wait times low and the daily schedule on track.
• Greet and check in patients, answer and route calls, and resolve patient concerns professionally, escalating issues to management when needed.
• Process patient payments and copays, and verify that every transaction is accurate.
• Maintain patient records in the EMR system in compliance with HIPAA and clinic confidentiality policies.
• Organize clinic documentation, support a clean front office, and communicate daily operational updates to management.

Requirements

• 1 year + proven front desk, receptionist, or administrative experience. Medical office or healthcare experience is preferred.
• Proficiency with EMR/EHR systems, Microsoft Office Suite, and standard office equipment.
• Excellent customer service, communication, multitasking, and time management skills in a fast-paced environment.
• High school diploma or equivalent required. A certificate in office or medical administration is preferred.
• Dress code: Business casual, or athletic wear with tennis shoes. No jeans, leggings, sandals, or Crocs.

Schedule

Monday-Thursday 10:00am-6:00pm (EST), Friday 07:00am-12:00pm (EST)