Front Desk/Patient Services Coordinator

Patient Services Coordinator (Front Desk) Part -Time | Monday, Tuesday, and Thursday | 7:00 AM-4:00 PM with some Sunday mornings 7:30 AM-10:00 AM Bellevue, WA At Everleap Fertility, we help individuals and families build the futures they've dreamed of through advanced fertility care. We're seeking a warm, compassionate, and service-oriented Patient Services Coordinator to join our team in Bellevue, WA. As the first person our patients see when they arrive, you will play a vital role in creating an exceptional experience during an important and often emotional journey. If you thrive in a fast-paced healthcare environment, enjoy building meaningful connections, and take pride in delivering outstanding customer service, we'd love to hear from you. Why Join Us? Make a meaningful impact in patients' fertility journeysWork alongside a collaborative team of healthcare professionalsDevelop valuable experience in a specialized and growing healthcare fieldSupportive, patient-focused cultureOpportunity to work across multiple locations and expand your experience What You'll Do Serve as the first point of contact for patients and visitors, creating a welcoming, compassionate, and professional experienceGuide patients through each stage of their visit, answering questions and helping them feel supported throughout their fertility journeySchedule, confirm, and manage appointments while following provider scheduling templates and coordinating patient flowIdentify and resolve scheduling conflicts, making recommendations to ensure an efficient patient experienceCollect patient payments and help ensure insurance and demographic information is accurate and up to datePartner closely with physicians, nurses, financial counselors, and administrative staff to coordinate exceptional patient careProcess medical records requests and maintain accurate patient informationAnswer incoming calls, respond to patient inquiries, and provide excellent customer serviceSupport daily office operations, including ordering supplies, maintaining front desk and waiting room areas, and ensuring the clinic presents a professional and welcoming environmentContribute to a collaborative team culture focused on delivering an outstanding patient experience What We're Looking For Required Qualifications High School Diploma or GEDMinimum 1 year of administrative, healthcare, hospitality, or customer service experienceStrong communication and interpersonal skillsComfortable working in a fast-paced, patient-centered environmentProficient with Microsoft Office and general computer applications Preferred Qualifications Experience in a medical office, clinic, hospital, or healthcare settingExperience in a patient-facing or front desk roleAssociate degree or coursework in healthcare administration, business, or a related fieldExperience with EMR/EHR systems Success in This Role You Are Empathetic and compassionateHighly organized and detail-orientedProfessional and dependableComfortable multitasking and prioritizing competing demandsPassionate about providing exceptional customer service Join a team where your work makes a difference every day and helps create families. Everleap Fertility offers a comprehensive benefits package to all employees who work a minimum of 30 hours per week. Medical, Dental, Vision Insurance OptionsRetirement 401K PlanPaid Time Off & Paid HolidaysCompany Paid: Life Insurance & Long-Term Disability & AD&DFlexible Spending AccountsEmployee Assistance ProgramTuition Reimbursement Everleap Fertility Built on the legacy of RMA, Boston IVF, Conceptions, and six other leading North American fertility practices, Everleap Fertility brings together more than 200 physicians and embryologists across 60+ locations in the U.S., including 25 IVF laboratories focused on the next leap forward in reproductive medicine. Together, we have helped hundreds of thousands of patients build families for more than 40 years. As part of IVI Institute, Everleap Fertility contributes to a global community working together to advance the field and bring progress in reproductive medicine into patient care. Equal Employment Opportunity Statement Everleap Fertility is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Everleap Fertility is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Everleap Fertility are based on business needs, job requirements and individual qualifications, without regard to race, color, religion and/or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Everleap Fertility will not tolerate discrimination or harassment based on any of these characteristics. Everleap Fertility encourages applicants of all ages. 7:00 AM-4:00 PM with some Sunday mornings 7:30 AM-10:00 AM