Front Desk/ Patient Services Coordinator

Responsibilities

• Welcome and greet patients and visitors
• Answer patient phone calls
• Maintain a professional composed demeanor
• Comfort patients by anticipating patients' anxieties; answering patients' questions
• Schedule patient appointments
• Follow physician appointment templates
• Assess schedule conflicts and problems with recommendations for solutions
• Maintain patient accounts by obtaining, recording, and updating patient demographic, financial and insurance information
• Collect co-pays and patient payments
• Work with the nurses to coordinate total patient care
• Collaborate with the Finance Department to make sure all reimbursement/insurance information has been received

Requirements

• High School Diploma (GED) required
• Associate degree preferred
• Minimum 1 year as a medical office receptionist
• Minimum 3 Years Customer Services Experience
• Excellent computer skills
• High level of listening skills
• Aptitude to communicate accurately and concisely
• Excellent interpersonal skills
• Aptitude to work independently and demonstrate good judgment
• Must be available to work weekends and overtime as needed
• Must be available to rotate to RMANJ satellite offices as needed

Qualifications

• IVI-RMA offers a comprehensive full time benefits package to all employees who work a minimum of 30 hours per week.
• Medical, Dental, Vision Insurance Options
• Paid Time Off & 8+ Paid Holidays
• Company Paid Life Insurance, Long Term Disability & AD&D
• Flexible Spending Accounts
• Employee Assistance Program
• Retail 401K Plan
• Optional benefits including STD, Life & AD&D Buy-up plans & more.

Benefits

• Medical
• Dental
• Vision Insurance

Schedule

Holidays: Monday to Friday
Weekend availability: Yes

Work Location

In person