Front Office Coordinator - Brandon

About the role

Front Desk Coordinator will provide the highest level of customer service to patients, fellow employees and referral sources through the coordination and administration of the "front office" activities. Typical responsibilities include all aspects of the clinic administrative operations from scheduling appointments, verifying insurance eligibility, collection of patient payments, responding to telephone inquiries, communicating through phone and digital platforms, and referral management.

Responsibilities

• Patient Check In: Responsible for all aspects of patient appointment scheduling, insurance verification, creation of new patient charts and maintenance of digital patient records, scanning and filing patient documents, ensuring complete and accurate information, managing incoming phone calls, document management including incoming and outgoing e-faxes and management of outstanding requests for information, timely completion of all assigned tasks.
• Patient Check Out: Provides administrative support for all aspects of closing a patient visit including posting over the counter payments, coordinating with clinical staff in managing in progress services, scheduling return appointments, and obtaining any necessary signatures. Timely completion of all assigned tasks.

Required Skills

• Bilingual (English/Spanish) – mandatory
• Great communication skills – both written and verbal
• Strong interpersonal skills that are customer service focused
• Ability to key 40 words per minute with accuracy (preferred)
• Understanding of medical reimbursement and terminology and a complete understanding of general office duties
• Proficient computer skills including Windows based office technologies (ex. Word, Excel), e-mail, and web based portals
• Ability to use all necessary office equipment: computers, scanners, signature pads, phone system

Qualifications

• High School Diploma – required
• Experience in reception and/or customer service duties in a high-volume environment
• Healthcare industry experience – preferred

Work environment & physical requirements

• Position is in a well-lighted office environment with moderate noise
• Involves sitting approximately 90 percent of the day, walking or standing the remainder
• Continuous use of hands for keyboarding and data entry
• Attendance onsite mandatory
• Ability to maintain work schedule and handle stamina throughout the day with work flow
• Ability to handle confidential information
• Ability to meet deadlines, adjust to changing requirements, and stress

Schedule

Monday–Friday, 8:30AM to 5PM. Onsite presence mandatory; initial training at the Corporate office in North Tampa.

Pay

$17 - $19 per hour, depending on experience.