Front Office Coordinator

Job Requirements

• Performs a variety of clerical activities to support clinical operations for the University Maryland Capital Region Health Medical Group including customer service, telephone management, scheduling, registration, insurance eligibility and copay collections.
• Populates provider schedules, manages telephones, and completes registration information captured prior to or during each patient visit.
• Receives and screens visitors and telephone calls. Provides general information in person and on the telephone.
• Calls patients to verify appointments. Verifies patient demographic information including insurance verification prior to the patient visit for all pre-scheduled patients.
• Performs data entry of patient demographic information. Types letters and faxes information as needed.
• Registers all patients at each visit utilizing established policies for the capture of complete and up-to-date patient and insurance information. Receives and documents patient responsible payments including co-payments, past balance payments, and other patient-responsible charges.
• Schedules patients for provider visit. Maintains and updates appointment calendars for the University of Maryland Capital Region Health Medical Group.
• Processes all referral requests by providers and patients within a timely manner and according to clinic procedure.
• Maintains entry log of incoming visitors.
• Processes and delivers departmental mail and packages.
• Maintains medical records in accordance with records protocols.
• Discharges each patient via established policies, including charge entry for current visit if appropriate, scheduling of future appointments, facilitation of ancillary procedures as necessary, and provides for the patient a receipt for services rendered.
• Performs other duties as assigned.

Work Experience

• High School Diploma or equivalent (GED) is required.
• One (1) year of customer service experience required.
• One (1) year relevant front-desk experience preferred.
• Experience within a healthcare environment preferred.
• Certification in scheduling and registration preferred.

Knowledge, Skills And Abilities

• Ability to interact with personnel of all levels within the organization and work within a multi-disciplinary team environment.
• Interpersonal skills, customer orientation and an outgoing and pleasant demeanor.
• Prior experience and demonstrated competence with patient or customer information systems.
• Highly effective verbal, written and interpersonal communication skills to communicate effectively with all levels hospital staff, patients, visitors, and levels of staff.