Front Office Coordinator

About the role

Bradshaw Home is seeking a reliable and enthusiastic Front Office Coordinator to join our team in a full-time capacity. We are looking for someone who is extremely detail-oriented, a personable multitasker, and has prior experience as a receptionist in a fast-paced office setting. They will bring resourcefulness, strong organizational skills, and stellar communication to the desk, exemplifying excellence in quality, trust, value, and service.

Work Arrangement: This position is fully onsite in Rancho Cucamonga, CA, Monday through Friday from 7:30 AM to 4:30 PM PT. Remote or hybrid work arrangements are not available.

Responsibilities

• Answer all incoming phone calls in a polite, friendly, and professional manner.
• Respond appropriately to caller's needs based on provided guidelines.
• Screen and transfer calls as needed.
• Welcome visitors in a warm and friendly manner.
• Maintain building security by ensuring visitor protocol is followed.
• Notify individuals when a visitor has arrived for a meeting.
• Maintain reception area and lobby in a clean and tidy manner.
• Receive front office deliveries; sort and distribute incoming mail.
• Manage postage meter to ensure adequate funds are always available.
• Receive, log, and notify employees of inbound FedEx and UPS shipments.
• Prepare and manage outbound FedEx and UPS shipments for office personnel.
• Maintain adequate inventory of shippers (cardboard boxes) for outbound shipments; reorder and restock as needed.
• Maintain adequate inventory of supplies for FedEx and UPS printer.
• Notify inventory control of customer returns.
• Process customer orders and employee sample requests, ensuring accuracy, timeliness, and compliance with company procedures.
• Coordinate with customers and internal teams to resolve order-related issues and support successful order execution.
• Perform additional duties as requested.

Requirements

• High school diploma or GED
• 2-3 years of relevant experience in an office environment
• Proficient in Microsoft Office; specifically, Outlook and Excel
• Comfortable multi-tasking and prioritizing tasks without guidance
• Punctual with a strong attendance history
• Effective phone skills
• Excellent interpersonal skills
• Ability to contribute positively as part of a team, helping with various tasks as required
• Strong listening skills
• Professional demeanor
• Excellent verbal and written communication skills
• Ability to multitask and prioritize
• Strong organizational skills
• Attention to detail and accuracy
• Takes initiative
• Problem solving and analytical skills
• Commitment to the job

Pay

US$20.50 - US$21.00 Hourly

Benefits

• Medical, dental, and vision insurance
• 401(k) with company matching
• Accrued vacation
• Floating holidays
• Designated company holidays