Front Office Coordinator

We are a team of highly skilled, passionate, and growth-oriented professionals who live by the motto “Work Hard, Play Harder!” Our culture includes fun outings such as company hikes, movies, family BBQs, paint parties, laser tag, and more. We value our employees, offer competitive wages, bonus programs, and opportunities for professional growth. Our team enjoys well-deserved time off and holidays.

About the role

The Front Office Coordinator (FOC) creates a “wow experience” for patients and maintains a pleasant environment. You will ensure high levels of customer service, hold patients accountable to their Plan of Care (POC), and meet utilization goals. The FOC assists with patient “buy-in” by scheduling the Plan of Care, explaining financial commitments, and ensuring patients attend all appointments. You will also manage patient collections, track metrics, and support clinic operations.

Responsibilities

• Assist with new employee training
• Serve as the face and voice of the company
• Maintain a clean and professional image
• Provide exceptional customer service
• Answer phones and return voicemails promptly
• Use the two-way texting feature for patient communication
• Schedule appointments and full Plan of Care (POC), considering:
  • Visit type rules
  • Insurance restrictions
  • Therapist specialties
  • Visit types and discernment for scheduling
• Assist in authorization visit tracking and notify the Auth Specialist
• Direct and sign for mail/packages
• Monitor and clear the fax inbox
• Manage collections to achieve 90%+ collection rate
• Inform patients of collection expectations
• Ensure accuracy in credit card, check, and cash collections
• Enforce co-pay, co-insurance, and deductible policies
• Uphold the strict cancellation/rescheduling policy
• Use office software (email tools, spreadsheets, databases)
• Open and/or close the clinic (closing shift ends at 6pm)
• Clear provider schedules for planned/unplanned outages or PTO
• Attend ongoing trainings and suggest improvement ideas
• Ensure HIPAA compliance
• Use Microsoft TEAMS and Outlook for company correspondence
• Track and update metrics in Excel
• Monitor utilization and arrival rates
• Assist NPCs with new patient evaluation scheduling
• Address common patient objections on the spot
• Explain the value of physical therapy to patients or interested parties

Requirements

• Strong multi-tasking and organizational skills with a customer-oriented approach
• Exquisite communication and people skills
• Excellent time management and problem-solving skills
• Ability to type 45 words per minute using word-processing software
• Proficiency in Microsoft® Excel, email, and internet tools
• Ability to flexibly respond to changing demands
• Ability to organize and prioritize tasks effectively
• Ability to establish and maintain effective working relationships with patients, team members, and the public
• General understanding of physical therapy and its value

Schedule

Up to 29 hours per week (part-time, closing shift ending at 6pm).

Location

Empower Anchorage
7985 E 16th Ave
Anchorage, AK 99504