Front Office Clerical Staff

About the role

Primary responsibilities include answering phones, checking-out patients, scheduling patients, collecting co-pays, and triaging patient phone calls.

You will be proficient in utilizing EPIC EMR for patient check-out, scheduling, scanning documents, and ensuring patients receive necessary paperwork at the time of check-out. The role requires broad knowledge of all insurance carriers, computer literacy, and the ability to work independently. Excellent customer service skills are essential.

Responsibilities

• Answer phones and triage patient calls
• Check-out patients and schedule appointments
• Collect co-pays and process payments
• Utilize EPIC EMR for patient records, scheduling, and document scanning
• Ensure patients receive required paperwork at check-out
• Manage insurance carrier information and processes

Requirements

• High school diploma or equivalent
• Two years of directly related medical secretary/office experience (or equivalent combination of education and experience)

Schedule

Monday - Friday, 8:00 am - 4:30 pm

Benefits

• Health, dental, and vision insurance
• Employer 401k funding eligibility after 1 year (3% quarterly / 5% annual on vesting schedule)
• Tuition reimbursement
• Generous paid time off, including vacation and personal time
• Paid sick leave, holidays, and floating holidays

Pay

$18.50 - $28.36 per hour