Front Office Attendant

POSITION SUMMARY

The Front Office Attendant with Big Cedar Lodge is responsible for delivering friendly and professional service while ensuring guest satisfaction when interacting with every guest.

ESSENTIAL FUNCTIONS

• Greet guests and visitors with a professional, friendly demeanor which may include handling guest registration, room assignments, and payment processing.
• Offer assistance proactively and ensure a welcoming environment while ensuring room and resort knowledge, accuracy, and speed in all transactions.
• Answer calls promptly and professionally. Route calls and messages accurately to appropriate departments or individuals.
• Stay updated on company policies and offerings. Provide guests with accurate information about services, amenities, and local attractions.
• Handle guest complaints or concerns with empathy, efficiency, and a high level of confidentiality. Escalate issues when necessary while maintaining guest satisfaction.
• Maintain records, logs, and reports as required. Manage bookings, reservations, and occasionally cancellations by utilizing the company assigned software with confidence and ability to troubleshoot or escalate issues as needed.
• Hold ownership of the Registration and affiliate desks for cleanliness and brand standards.
• All other duties as assigned.

EXPERIENCE/QUALIFICATIONS

• Minimum Degree Required: High School Diploma or Equivalent
• Preferred Degree: High School Diploma or Equivalent
• Years of experience: Previous hospitality experience is preferred but not required.

PHYSICAL REQUIREMENTS

• Regularly walks, stands, and does computer work.
• Occasionally lifts up to 50 lbs.
• Seldom/Never sits.

WRITING

• Communicating effectively in writing as appropriate for the needs of the audience.

BASIC COMPUTER SKILLS

• Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

READING COMPREHENSION

• Understanding written sentences and paragraphs in work related documents.

ORAL COMPREHENSION

• The ability to listen to and understand information and ideas presented through spoken words and sentences.

CLERICAL

• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

ANALYTICAL/CRITICAL THINKING

• The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems.

CUSTOMER AND PERSONAL SERVICE

• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

ORIGINALITY

• The ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem.

INDEPENDENT JUDGEMENT

• Performs tasks and duties under direct supervision, using well-defined policies and procedures. Work is reviewed by supervisor. Limited opportunity exists for exercising independent judgment and decision making.

Full Time Benefits Summary

• Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund
• And more!

Bass Pro Shops is an equal opportunity employer.

Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations

• Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.