Front Office

About the Role

Hughston Clinic Orthopaedics has an exciting opportunity to join our family as Front Office at our Harding Place Clinic. At Hughston Clinic Orthopaedics, we put patients first. For over 77 years, Hughston has remained committed to providing high quality patient care. We have several locations in Nashville and the surrounding cities in Middle Tennessee. Our mission is to provide world-class service for all our patients. We strive to be the best provider in orthopedic care, and continue to support and encourage our patients to resume a more active lifestyle. We are looking for candidates who put the needs of patients above all else, are ethical and honest, treat everyone with dignity and courtesy, and do the right things in the right way.

Position Goal

Assist physicians through greeting, registering and directing patients. Perform a variety of administrative functions that ensure charges are collected, posted and charged as necessary.

Responsibilities

• Greet and register patients
• Print appropriate patient paperwork and collect insurance cards
• Answer telephone
• Schedule initial and return appointments and maintain patient chart
• Add notes to appointment to help keep providers informed
• Verify insurance benefits/eligibility and document in the computer system
• Verify/obtain referral numbers or authorizations for upcoming appointments
• Enter/update patient demographic data
• Collect co-pays and deductibles
• Post daily charges to patient accounts
• Review, enter, and edit daily bank deposits, charge data, and deposit report to ensure payments are posted accurately
• Distribute work and school excuses to patient as needed
• Track no show appointments
• Scan medical records, appointment requests, referrals into EMR
• Print off physician schedules at the beginning of the day
• Send reports to physician secretaries and/or medical assistants

Qualifications

• Medical Billing/Coding certification or six (6) months experience working in a medical office setting required
• High School Diploma or equivalent required
• Must be able to work independently
• Must have working knowledge of HIPAA requirements
• Must have knowledge of the health care field and medical specialty
• This position requires local travel via personal vehicle so a valid drivers license and satisfactory Motor Vehicle Record upon hire are required (MVR will be screened on an annual basis)

Preferred Qualifications

• Knowledge of AthenaNet and medical terminology preferred

Benefits

• Medical, Dental, Vision
• Paid Time Off
• Holiday Pay
• 401(k) plan with company safe harbor contribution