Front Office

About the Role

Improve the overall health of the communities we serve by performing reception, scheduling and general administrative support duties.

Responsibilities

• Immediately greets patients upon arrival; verifies appointment time, insurance and personal information, and collects co-pay.
• Schedules patient appointments based on established scheduling guidelines to ensure clinic can achieve target productivity expectations.
• Reconciles daily receipts/petty cash.
• Takes patient demographics over the phone & enters into electronic health records system (EHR).
• Ensures accuracy and completion of intake forms before forwarding to appropriate department for processing.
• Professionally answers calls, takes messages and/or refers callers to appropriate individuals.
• Schedules translators as needed.
• Treats patients with highest respect in all functions of job and maintains patient confidentiality.
• Monitors patient waiting rooms for cleanliness and security.
• Performs other duties assigned, including supporting the CHAS Health Mission and Core Values.

Qualifications

Education/Experience: High school diploma or equivalent required. Applicable additional schooling and/or formal training preferred. Customer service and multi-line telephone experience preferred.

Skills

• Computer skills required.
• Ability to spell accurately.
• Able to clearly communicate information to patients and gather information from patients.
• Must have basic math skills to calculate patient payments.
• Commitment to supporting a safe, respectful, equitable, and inclusive environment required.

Physical Demands

Front Office staff are required to stand, sit, and be mobile one-third to two-thirds of the time. They are required to use hands to finger, handle or feel over two-thirds of the time; while reaching with hands and arms occurs one-third of the day. Climbing or balancing, stooping, kneeling or crouching occurs less than one-third of the time. Communicating by talking / hearing occurs over two-thirds of the day. Amount of time spent lifting or exerting force is about 50% for up to 10 pounds and less than one-third of the time up to 25 – 40 pounds. Rarely is there a need to lift more than 41 pounds.

Benefits

• Annual milestone bonus for all eligible employees – $500 for every year worked, up to $5,000.
• Robust health coverage with employer-offered medical, dental, vision, long-term care, and life insurance.
• 401(k) with up to 6% employer match.
• Work/life balance – more than six (6) weeks of paid time off (PTO) annually for full-time employees.
• Tuition assistance and student loan repayment.
• Up to $7,500 for childcare annually through reimbursement.
• CME and license fee reimbursement.

Pay

Compensation range: $21.92 - $31.25