Front Office

About the Role

Improve the overall health of the communities we serve by performing reception, scheduling, and general administrative support duties. At CHAS Health, you’ll make an impact on patients' lives and contribute to providing trustworthy, patient-centered, and attentive care to anyone who walks through our doors. We believe everyone deserves to be treated with dignity and respect, regardless of their situation.

Responsibilities

• Immediately greet patients upon arrival; verify appointment time, insurance, and personal information, and collect co-pay.
• Schedule patient appointments based on established guidelines to ensure clinic productivity targets are met.
• Reconcile daily receipts and petty cash.
• Take patient demographics over the phone and enter them into the electronic health records system (EHR).
• Ensure accuracy and completion of intake forms before forwarding to the appropriate department.
• Professionally answer calls, take messages, and refer callers to the appropriate individuals.
• Schedule translators as needed.
• Maintain patient confidentiality and treat patients with the highest respect in all job functions.
• Monitor patient waiting rooms for cleanliness and security.
• Perform other duties as assigned, supporting the CHAS Health Mission and Core Values.

Requirements

• High school diploma or equivalent required; additional schooling or formal training preferred.
• Customer service and multi-line telephone experience preferred.
• Computer skills required, including accurate spelling and basic math for calculating patient payments.
• Ability to clearly communicate and gather information from patients.
• Commitment to supporting a safe, respectful, equitable, and inclusive environment.

Physical Demands

• Stand, sit, and be mobile for one-third to two-thirds of the time.
• Use hands to finger, handle, or feel over two-thirds of the time; reach with hands and arms for one-third of the day.
• Climbing, balancing, stooping, kneeling, or crouching occurs less than one-third of the time.
• Communicate by talking and hearing over two-thirds of the day.
• Lift or exert force up to 10 pounds about 50% of the time, and up to 25–40 pounds less than one-third of the time. Rarely lift more than 41 pounds.

Benefits

• Annual milestone bonus for eligible employees: $500 for every year worked, up to $5,000.
• Robust health coverage, including medical, dental, vision, long-term care, and life insurance.
• 401(k) with up to 6% employer match.
• More than six weeks of paid time off (PTO) annually for full-time employees.
• Tuition assistance and student loan repayment.
• Up to $7,500 annually for childcare reimbursement.
• Continuing Medical Education (CME) and license fee reimbursement.

Pay

Compensation range: $21.92 - $31.25 per hour.

Core Values

• Social Responsibility
• Patient-Centered
• Entrepreneurship
• Respect for Human Dignity
• Commitment to Continuous Quality Improvement
• Fun