Front Office Associate Outpatient Oncology Portland, Oregon, United States

The Oncology Institute (NASDAQ: TOI), founded in 2007, advances oncology by delivering highly specialized, value-based cancer care in the community setting. TOI offers cutting-edge, evidence-based cancer care to approximately 1.9 million patients, including clinical trials, transfusions, and other advanced care delivery models. With over 180 clinicians and 100+ clinics across five states, TOI is transforming oncology to provide high-quality, affordable care with dignity and empathy. This role is based in Portland, Oregon, with occasional travel to other offices (travel stipend provided).

About the role

As a Front Office Associate, you will perform front office clerical and clinical duties while contributing to TOI’s mission of accessible, compassionate cancer care. You’ll serve as a critical member of the care team, influencing how we deliver patient-centered service.

Responsibilities

• Greet and check-in patients, collect co-pays and payments.
• Interview patients to gather health history and current medications (health screening).
• Schedule appointments and answer incoming phone calls.
• Promote TOI’s culture of exceptional customer service and behavioral standards.
• Maintain confidentiality and security of all organizational information, including financial and client data.
• Participate in mandatory staff meetings as needed.
• Other duties as assigned.

Requirements

• High school diploma or G.E.D. required.
• 1+ years of medical receptionist experience (preferred).
• Bilingual in Spanish and English (preferred).

Schedule

• Full-time, 8-hour day shift.
• Monday to Friday.

Pay

Hourly pay range: $21.44 – $24.80 USD. The estimate reflects the typical wage range for candidates hired in this role, with actual salary determined by skills, experience, and comparison to existing employees.