Front Office Associate Outpatient Oncology Bilingual
The Oncology Institute (NASDAQ: TOI), founded in 2007, advances oncology by delivering highly specialized, value-based cancer care in the community setting. With over 180 clinicians and 100+ clinics across five states, TOI provides cutting-edge, evidence-based care—including clinical trials and transfusions—to approximately 1.9 million patients. This role supports our expansion in Florida, specifically at our Kissimmee clinic, with occasional travel to nearby offices (mileage reimbursed).
About the role
As a Front Office Associate, you will perform clerical and clinical duties while acting as a critical member of the care team. You’ll help shape how we deliver compassionate, patient-focused oncology care in underserved communities, ensuring every patient receives dignity, empathy, and excellence.
Responsibilities
- Greet and check-in patients, collect co-pays and payments.
- Interview patients to gather health history and current medications (health screening).
- Schedule appointments and answer incoming phone calls.
- Promote TOI’s culture of exceptional customer service and behavioral standards.
- Maintain confidentiality and security of all organizational information, including financial and client data.
- Participate in mandatory staff meetings as needed.
- Other duties as assigned.
Requirements
- High school diploma or G.E.D. required.
- Bilingual in Spanish and English.
- 1+ years of medical receptionist experience (preferred).
Schedule
- Full-time, 8-hour day shift.
- Monday to Friday.
Pay
Typical wage range for this role is $17–$20 USD per hour. Actual salary may vary based on skills, experience, and comparison to existing employees in the role.