Front Office Associate

About the role

RAYUS Radiology is looking for a Front Office Associate to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Front Office Associate, you will be responsible for providing services to patients and referring professionals by answering phones, scheduling appointments, and greeting and registering patients in a cheerful, professional, and sincere manner.

Responsibilities

• Greet and check-in patients scheduled for imaging services; process payments and copays as needed
• Answer phones and handle calls in an efficient and friendly manner
• Field phone calls appropriately for Center Team Members
• Act as liaison between imaging technologists and the patients waiting for exams, and relay messages regarding scanner status and other clinic information
• Maintain organization of the front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office cleanup
• Order office supplies as needed
• Maintain supply of patient information sheets
• Push patient imaging via electronic interfaces
• Complete patient appointment confirmation calls and provide preparation instructions to patients
• Fax/scan reports, billing information, and medical release forms as requested
• Arrange transportation, interpreters, and hotel accommodations for patients when appropriate
• Enter and submit patient exam orders
• Verify patient exam orders match exam schedules
• Schedule referrals and ensures proper authorizations are obtained
• Schedule walk-in patients
• Process requests for image orders and CDs from both the referring physicians and patients
• Maintain an up-to-date and accurate database of all current and potential referring physicians
• Verify patient's insurance coverage
• Pre-certify all patient exams with the patient's insurance company
• Obtain insurance authorizations
• Apply knowledge of insurance carriers (e.g. Medicare) and procedures that require waivers to obtain pre-authorization, if needed, prior to patient appointments
• Facilitate Release of Information (ROI) requests for patients, referring offices, other medical facilities, attorneys & insurance companies following Company guidelines
• Complete other tasks and projects as assigned

Requirements

• High School Diploma or equivalent
• One (1) year of Customer Service experience
• Proficient in using computer systems and typing
• Working knowledge of Microsoft Office Suite (Outlook, Word, Teams, Excel)

Preferred qualifications

• Previous medical office experience
• Medical terminology and office background
• Insurance knowledge
• Bilingual

Pay & schedule

• Pay range: $19.00 - $25.00 based on direct and relevant experience
• Full-Time position working Weekdays, 7:30am–4:00pm
• RAYUS now offers DailyPay (Work today, get paid today!)

Benefits

• Medical, dental and vision insurance
• 401k with company match
• Life and disability insurance
• Tuition reimbursement
• Adoption assistance
• Pet insurance
• PTO and holiday pay